TrustRadius
AskNicely—Pricier but the Salesforce integration is worth it!
https://www.trustradius.com/surveysAskNicelyUnspecified9.748101
Jeff Beaumont profile photo
April 01, 2018

AskNicely—Pricier but the Salesforce integration is worth it!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

We use AskNicely with our customers for the purposes of our entire company. Everyone participates, everyone sees the feedback. We pipe it into a Slack channel so anyone—Sales, Product, Customer Success, etc.—can see the feedback directly from customers. This helps not only to prevent synthesized statements that employees might pick up on, but also some feedback that some of our employees may be unaware of.
  • Clarity. The system is simple and easy to use.
  • Easy integrations with Slack and others.
  • Consistent and reliable product.
  • The Salesforce integration took quite a bit of time to get set up and wasn't as simple as initially understood.
  • We've seen a greater understanding of our customers, knowing what they're thinking and why.
  • Instant feedback. For those customers who respond, you can see the feedback within seconds of hitting submit. This allows us to react and connect with customers when applicable.
  • Delighted
AskNicely has a Salesforce integration and goes a bit deeper than the others. However, if you're on a budget this gets pricier.

What you'll want to do is list out your Must Haves, Should Haves, and Could Haves to help you effectively decide what software you need. For us, it was AskNicely.
  • Customer Surveys
If you want to hear feedback from customers, this is a great tool for just that. It's not the cheapest, but allows flexibility whether you want to get feedback via in-app, email, etc. It has additional functionality to go even deeper.

If you have Salesforce, this is one of the few NPS surveys that integrate, most of the rest do not.

AskNicely Feature Ratings

Survey templates
8
Themes
7
Custom logo/branding
9
Changes to live survey
8
Question design help
9
Multiple question types
9
Survey logic flexibility
9
Response tracking
8
Data export
Not Rated
Standard reports
8
Custom reports
Not Rated
Analytics
8
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated