Overview
What is AskNicely?
AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.),…
A great product!
AskNicely Works for Us.
Great setup, with fantastic support
AskNicely - simplifying NPS surveys!
Ask Nicely will get it done for you!
Great tool!
A Real Review of Someone new to ask nicely
AskNicely - getting it is helping yourself !
Using Ask Nicely for Customer Service and More
The best way to learn what your customers think!
Ask Nicely works for us
GREAT way to stay in contact with customers and increase online presence
We love AskNicely
Use AskNicely for customer feedback!
AskNicely is working well
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Response tracking (25)8.989%
- Survey templates (26)8.585%
- Standard reports (23)8.383%
- Custom logo/branding (24)8.383%
Pricing
What is AskNicely?
AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is SurveyLegend?
SurveyLegend aims to help individuals and companies create mobile-friendly surveys. Users can create surveys on a computer or tablet device and customize the look of the survey. Data can be displayed with eye-catching and insightful graphics. SurveyLegend's advanced users can take advantage of…
Features
Survey Format & Appearance
Features related to the type, look & feel of surveys.
- 8.5Survey templates(26) Ratings
Includes a selection of pre-made survey templates for different types of surveys.
- 7.9Themes(21) Ratings
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
- 8.3Custom logo/branding(24) Ratings
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Survey Content
Features related to the content (media, question types, answer types, etc) of surveys.
- 8.8Changes to live survey(19) Ratings
Users can make changes to live surveys after they are published.
- 8.7Question design help(21) Ratings
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
- 8.5Multiple question types(14) Ratings
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Survey Logic
Features related to survey flow, or the logic that directs survey question order.
- 7.9Survey logic flexibility(19) Ratings
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Survey Reporting & Analytics
Features related to reporting & analytics for survey results.
- 8.9Response tracking(25) Ratings
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
- 8.5Data export(22) Ratings
Data collected within the tool can be exported to another program for additional reporting/analysis.
- 8.3Standard reports(23) Ratings
Includes canned reports that allow users to generate and share accurate survey results.
- 7.9Custom reports(18) Ratings
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
- 8.4Analytics(20) Ratings
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Survey Administration & Security
Features related to administration & security for survey tools and data.
- 8.9Access controls(18) Ratings
Administrators can limit users’ ability to access data and edit content.
- 8.7Compliance(15) Ratings
Supports privacy compliance and confidentiality standards, such as HIPPA.
Survey Distribution
Features related to the distribution of surveys.
- 8.1Vendor-offered crowdsourcing(5) Ratings
Vendor offers access to an audience or panel of respondents.
- 8.6Respondent restrictions(13) Ratings
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Product Details
- About
- Tech Details
- FAQs
What is AskNicely?
AskNicely Video
AskNicely Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(54)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
AskNicely is a versatile software that has been widely used across various departments and teams to track customer feedback and measure overall satisfaction. It has proven to be an invaluable tool for organizations looking to improve their customer experience and identify areas of improvement.
With AskNicely, the support department has been able to efficiently gather feedback from customers and share the results in company management meetings. By establishing a baseline NPS score and monitoring trends, positive touchpoints, and pain points in the customer journey, AskNicely has helped inform the organization's customer experience strategy.
Additionally, AskNicely has played a crucial role in providing insight into account health, allowing teams to identify potential references for sales efforts and areas where the engineering team can offer assistance. The software's ability to highlight both successes and failures with visible trends has made it an important asset for the entire organization.
Moreover, AskNicely enables companies to survey customers in real-time, celebrating positive feedback throughout the company and resolving complaints promptly. The integration with tools like Slack allows for instant sharing of feedback, fostering a culture of continuous improvement.
For sales, sales support, and marketing teams, AskNicely has been instrumental in identifying areas for improvement and determining what strategies should be continued. Moreover, by actively engaging with customers across multiple locations, AskNicely facilitates referrals, online reviews, and testimonials.
Overall, AskNicely has proven to be an effective solution for gathering feedback from customers, measuring satisfaction levels, and driving growth and improvement based on user input. It is a powerful tool that allows organizations to better understand their customers' needs and enhance their overall customer experience.
Efficient Onboarding Process: Many users have praised AskNicely for its incredibly easy and seamless onboarding process. They appreciate the straightforward setup, configuration, and quick data import capabilities. This efficient onboarding experience has allowed users to quickly get started with the platform and start gathering feedback from their customers.
Clear Presentation of Survey Results: Users consistently mention that AskNicely excels in presenting survey results in a clear and logical manner. The platform's ability to display feedback in an easy-to-understand way enables users to quickly analyze and interpret the data they receive. This feature greatly enhances user engagement with the feedback gathered through the surveys.
Effective Reach and Efficiency: Several reviewers have highlighted how AskNicely helps them reach a larger number of customers more efficiently than traditional methods. Some users mentioned being able to reach more customers in just one day using AskNicely compared to what they could achieve in one week with three people making daily calls. This effectiveness and efficiency contribute significantly to improving customer satisfaction by gathering feedback from a wider audience in less time.
Trouble loading CSV contacts: Some users have experienced difficulties when trying to load their CSV list of contacts into AskNicely, causing frustration and inconvenience.
Limited customization options for design and automation: Several reviewers have expressed a desire for more customization options in terms of the design of outreach, including branding, background images, and layout spacing. Additionally, users have mentioned the need for greater flexibility in automating emails, such as being able to customize them by time zone or group them throughout the day.
Filters in analytics are limiting: Users have found the filters in AskNicely's analytics to be restrictive as they only work on pre-defined variables. This limitation hampers their ability to gain deeper insights from the data and tailor their analysis according to specific needs.
Users commonly make the following recommendations:
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Get to know the software's features and implement them. It is suggested to take the time to familiarize themselves with the capabilities of AskNicely and fully utilize its features for custom analysis and automation.
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Consider user experience when administering surveys. It is advised to evaluate the user experience when choosing between in-app surveys and email surveys, as some users find that email surveys may be more effective.
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Take advantage of complementary training and free trial. Users highly recommend signing up for AskNicely's free trial and making use of the complimentary training offered for a better understanding of the software and its benefits.
Reviews
(1-25 of 26)A great product!
- We have only recently implemented the product so don't have any figures relating to an ROI at this point, however, it has definitely helped identify some customers that may have been at risk of churning.
AskNicely Works for Us.
- We have never looked at the ROI for us it's more about our customers and feedback from them.
Great setup, with fantastic support
- Always positive, because it lets us know what we are doing well, and where we need to make improvements
AskNicely - simplifying NPS surveys!
- Collecting NPS results through AskNicely has allowed our team to focus on certain areas of product development, direct Customer Success initiatives, and begin leveraging Customer Advocacy.
Ask Nicely will get it done for you!
- Help us better serve our clients
Great tool!
- It's difficult to assess ROI on a tool but we really appreciate the feedback we get from our customers
A Real Review of Someone new to ask nicely
- We are still somewhat in the early stages but it is giving us a better idea of at risk customers.
AskNicely - getting it is helping yourself !
- Overall it's a really positive thing, our customers love the chance to rate us.
- The team is motivated to keep their score high.
- It allows us to demonstrate to the business that the team is doing a great job !
Using Ask Nicely for Customer Service and More
- Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
- Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
- Ask Nicely is a great way to follow up with all customers who have not had a good experience
The best way to learn what your customers think!
- Improved understanding of customer satisfaction and movement
- Reduced churn
- Seeing who our advocates are has led to other conversations and opportunities with them
Ask Nicely works for us
- It’s difficult to measure but we are certain members have been saved and our ability to draw further members from our advocates enhanced.
- Our Google search listing has moved forward 3 pages since beginning the automated email for online reviews. We have generated a significant increase in calls/requests just from this alone.
- We have been able to gather some excellent customer testimonials for use on our website and in print distribution to help increase customer retention and trust.
We love AskNicely
- We have seen our rate of customer retention grow 3% since starting with AskNicely.
Use AskNicely for customer feedback!
- Improved nps scores
- Improved levels of service in house
AskNicely is working well
- Has helped us understand our NPS score amongst various users very well
Used as a Customer Experience Tool
- It helps pinpoint issues and means we can reach out to unhappy customers to help turn them around before they head to social media to avoid damaging reputation
AskNicely is a great CX tool for SMB’s
- Top line and bottom line impact. Helps us to identify our most loyal customers and keep them loyal which grows top and bottom line
- More customer referrals grow top line
AskNicely for a Retailer
- Let's us see key areas where our customers are both happy and unhappy- can remedy these to increase UX
- Can set KPIs for various teams using NPS score
My experience with AskNicely
- Allows us to improve our customer service experience
- Helps us in some of our sales tactics and promotion bundles
- We've seen a greater understanding of our customers, knowing what they're thinking and why.
- Instant feedback. For those customers who respond, you can see the feedback within seconds of hitting submit. This allows us to react and connect with customers when applicable.
AskNicely is a game changer!
- It allowed us to find a client who was unhappy and invite them in to meet and save the relationship and revenue.
- We can quickly find upsell potential in clients from positive feedback.
- Our support team has been able to determine who might need further product training from feedback about features needed.
A Nice Time with AskNicely
- AskNicely has revealed some important customer insights to my company. Reading through the detailed comments users leave is a great exercise
- Monitoring our response rate from the AskNicely quiz has made us realize we send out too many emails. We're adapting our policy as a direct result
- So far, there has been no quantifiable ROI
AskNicely = NPS Champ
- N/A
- N/A
Product-based NPS Scores
- Still in progress. We're using this to determine how to prioritize product improvement.
A Robust NPS Provider
- AskNicely has helped us identify where our customer base is strongest and weakest. It's also provided us the ability to proactively address risk before a customer churns saving us time and revenue.
- AskNicely has made it easy for our marketing team to find happy customers to invite to our referral programs.