AskNicely

AskNicely

About TrustRadius Scoring
Score 9.7 out of 100
AskNicely

Overview

Recent Reviews

A great product!

10 out of 10
July 16, 2018
AskNicely is used across the organisation to survey the majority of customers that use our software products. It provides a gauge of …
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Great tool!

10 out of 10
June 06, 2018
We use AskNicely in the Customer Success Team to measure our customers' happiness. It helps us get regular feedback from our customers and …
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We love AskNicely

10 out of 10
May 15, 2018
We use AskNicely in Sales, Sales Support, and Marketing. It gives us a great amount of insight into our customers. We are able to segment …
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AskNicely is working well

10 out of 10
April 24, 2018
We are using it across the organization. We needed a tool to track NPS score for our platform users and wanted those results to be shared …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (25)
    8.9
    89%
  • Survey templates (26)
    8.5
    85%
  • Standard reports (23)
    8.3
    83%
  • Custom logo/branding (24)
    8.3
    83%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of AskNicely, and make your voice heard!

Pricing

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N/A
Unavailable

What is AskNicely?

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

2 people want pricing too

Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Delighted by Qualtrics?

Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and…

Product Demos

Love Your Feedback
Love Your Feedback
00:56

Features Scorecard

Survey Format & Appearance

8.2
82%

Survey Content

8.7
87%

Survey Logic

7.9
79%

Survey Reporting & Analytics

8.4
84%

Survey Administration & Security

8.8
88%

Survey Distribution

8.4
84%

Product Details

What is AskNicely?

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.

AskNicely Video

Love Your Feedback

AskNicely Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.

Reviewers rate Response tracking and Access controls highest, with a score of 8.9.

The most common users of AskNicely are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Comparisons

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Reviews and Ratings

 (54)

Reviews

(1-25 of 26)
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July 16, 2018

A great product!

Nick Lampp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We have only recently implemented the product so don't have any figures relating to an ROI at this point, however, it has definitely helped identify some customers that may have been at risk of churning.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Brad Winters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Our Google search listing has moved forward 3 pages since beginning the automated email for online reviews. We have generated a significant increase in calls/requests just from this alone.
  • We have been able to gather some excellent customer testimonials for use on our website and in print distribution to help increase customer retention and trust.
Jeff Beaumont | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We've seen a greater understanding of our customers, knowing what they're thinking and why.
  • Instant feedback. For those customers who respond, you can see the feedback within seconds of hitting submit. This allows us to react and connect with customers when applicable.
Don Reynolds | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It allowed us to find a client who was unhappy and invite them in to meet and save the relationship and revenue.
  • We can quickly find upsell potential in clients from positive feedback.
  • Our support team has been able to determine who might need further product training from feedback about features needed.
Diana Zabalovici | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • AskNicely has revealed some important customer insights to my company. Reading through the detailed comments users leave is a great exercise
  • Monitoring our response rate from the AskNicely quiz has made us realize we send out too many emails. We're adapting our policy as a direct result
  • So far, there has been no quantifiable ROI
February 22, 2018

A Robust NPS Provider

Joel DeWitt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • AskNicely has helped us identify where our customer base is strongest and weakest. It's also provided us the ability to proactively address risk before a customer churns saving us time and revenue.
  • AskNicely has made it easy for our marketing team to find happy customers to invite to our referral programs.