Item: Assembly Neos
Rating: 5
Author: Alania Michel

Overall Satisfaction with Assembly Neos

Use Cases and Deployment Scope

We used NEOS for a year at our firm; we used it to manage our high case load of personal injury cases.

Pros and Cons

Pros

Neos has very good lists to work from.
Neos does very well at keeping files organized.

Cons

The lists that Neos has need to be updated and more accurate; a lot of the items are not useful.
Neos can be very difficult to use for someone that isn't tech savvy.
I wish that the notes and communications tabs were the same tab, there are almost too many tabs for information to be.

Return on Investment

We noticed that with Neos, it gave us more insight into what our employees were getting done and not, so this was a positive.
A negative was that because of how advanced Neos is, our attorneys had a hard time learning it, which caused lots of problems.

Usability

I give it this rating because it is very useful and helpful, but it isn't the easiest to learn.

We selected NEOS because we had heard from other firms that it was great and very useful, especially geared to personal injury. This made us very excited until we realized that, for the small size of our firm, NEOS was not for us.

Key Insights

Do you think Assembly Neos delivers good value for the price?

Are you happy with Assembly Neos's feature set?

Yes

Did Assembly Neos live up to sales and marketing promises?

Yes

Did implementation of Assembly Neos go as expected?

Yes

Would you buy Assembly Neos again?

Other Software Used

Clio, Google Drive

Likelihood to Recommend

Neos is well-suited for a simple, run-of-the-mill MVA case because it guides you through all the steps, and everything is designed to make a case manager's life easier. However, with that being said, the same issue arises. For instance, the templates can be very helpful to a case manager, but they are often difficult to set up and utilize effectively without adding additional steps.

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