Great to exchange data between Salesforce and other systems
January 23, 2023

Great to exchange data between Salesforce and other systems

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Astera Centerprise

We do use Astera Centerprise for integrations between Salesforce and various ERP systems. The UI is pretty self explaining, even when it's very special in some aspects (not saying it's bad, but different compared to other ETL tools). Overall it's a good tool when you need to exchange data between SF and other systems (either file-based or direct database interaction).
  • Interacting with Salesforce
  • Customer support (quick responses and very helpful)
  • Self-explaining UI
  • Good performance for our use-cases
  • Online documentation and training material
  • Better suited license offers (especially for cases with very little usage)
  • Salesforce connector
  • It replaced other ETL tools related to Salesforce
I was not involved in the vendor selection process.

Do you think Astera Centerprise delivers good value for the price?

Not sure

Are you happy with Astera Centerprise's feature set?

Yes

Did Astera Centerprise live up to sales and marketing promises?

Yes

Did implementation of Astera Centerprise go as expected?

Yes

Would you buy Astera Centerprise again?

Yes

As mentioned, we do use Astera Cenperprise for file-based interfaces between Salesforce and various ERP systems. It performs well, easy to install and update, you will have a good history for debugging purpose and it's reliable/stable.
Overall it's recommended if you want to exchange data between Salesforce and other systems (ERP, databases, ...).

Astera Centerprise Feature Ratings

Simple transformations
8
Complex transformations
6
Testing and debugging
9

Astera Centerprise Support

Support is great! No matter if you need technical assistance or you have general questions about the tool - the support is very responsive and provides solutions quickly. They are available via various channels, which makes it very convenient to get in touch with them (Support portal, direct email contact, LinkedIn).
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We do not have premium support as far as I know.
Yes - Yes.
Last time we had issues with our license (which we actually missed to pay due to an internal issue). The support was very responsive and helped with getting the license ready last minute and to avoid an interruption of the service. I consider this exceptional because it was our fault in the end.