My 2 cents on Atlassian Jira
Updated December 13, 2014

My 2 cents on Atlassian Jira

Akash Kamal Swain, PMP, CSM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian JIRA

We use JIRA to report and track issues in our organization. This includes any new feature, enhancement and bugs. This is very useful in our software development lifecycle including project initiation, requirements, development, testing and implementation. This is used in our Design and Engineering unit that is responsible for the IT development. It addresses proper logging, tracking, grouping of all the issues and their proper cost/time billing per project.
  • Logging and tracking of all the issues. Its very good for Agile or Waterfall development model. You can enter all important details, group it and track all the phases.
  • Great dashboard for efficient tracking and status reporting. It has visual representation to monitor the issues based on the status, criticality, phase, assignee, reporter, etc.
  • For any JIRA issue, the comment section and Watchers are very helpful. People can comment on the issue many times. You can refer to any person and send automated email notification with the comments. Also you can follow any JIRA issue as watchers. Once you are a watcher, you will get automated email notification whenever any activity is done on that JIRA.
  • The Upload attachment allows us to add requirements, design documents or snapshots. But there is no way you can search or find based on the attachments. Once the JIRA issues are implemented, its very hard to go to each and every JIRA and search for the requirement and design documents. If there is any way, JIRA will have option to show the JIRA number and corresponding attachment when searching through filters, that will help.
  • Right now, there is no way to create a pdf out of the dashboard. If this is possible, it will help us to send the dashboard in email as a status report and people can view it without logging to JIRA.
  • Increased employee efficiency as it is easy to use and log issues.
  • Better customer service
  • Better and efficient project management.
I have used Rational ClearQuest to log defects in my previous company. But Atlassian JIRA is better in terms of managing, tracking and creating dashboards for triaging and status reporting. It's more flexible and easy to use.
That decision is done by my company and I think its getting renewed also. I would definitely recommend it.
It's good for tracking bugs and issues. You can use it in all the phases of development lifecycle. It takes little bit of time to get used to it. Once you are use to it, you will love it. Its very flexible.