Atlassian Jira - Good workflow project manager
March 31, 2025

Atlassian Jira - Good workflow project manager

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Atlassian Jira

We using Atlassian Jira for the incidents management tool where on all cases gets raised for ay requirements in the project gets raised by Atlassian Jira and we work ont them and all updates will go via Atlassian Jira only,We use it very extensively and this is the only one tool we use as a incident and peoblems management.

Pros

  • Its holds data in very structured way
  • very good incident management
  • Problem management
  • change management

Cons

  • UI looks can be much better
  • Users management can be liitel more easier
  • It requires lot of learning before start of use
  • It does lot of stuff in our daily work so it has very good impact in our BAU
  • .
  • Performance in Change request and Case Management is really commandable
We
using Atlassian Jira as our first most tool to track all the bugs and respective follow-ups
and In a remote world, Atlassian Jira helps us to maintain tight communication and it connects with teams work across time zones and it keep track
of bugs in our project day to day life also integration with multiple application is very helpful
Performance and features compared to other tools here are really impressive and its very easy to use and it has very good support and it can do majority of tasks like Task ManagementResource ManagementWorkflow AutomationSupport for Agile MethodologDocument ManagementChange request and Case Management many more

Do you think Atlassian Jira delivers good value for the price?

Yes

Are you happy with Atlassian Jira's feature set?

Yes

Did Atlassian Jira live up to sales and marketing promises?

Yes

Did implementation of Atlassian Jira go as expected?

Yes

Would you buy Atlassian Jira again?

Yes

Atlassian Jira tool's helps streamline project workflows, assign tasks and incidents, and monitor
project requirements by users.
For ITIL related tasks this suits very well for incident and problem management,
Also it holds all the incidents data and can be easily mapped to multiple 3rd party applications like github, pagerduty,jenkins so on.

Atlassian Jira Feature Ratings

Project Management
7.9
Task Management
Not Rated
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
9
Team Collaboration
7
Support for Agile Methodology
8
Support for Waterfall Methodology
8
Document Management
8
Email integration
9
Mobile Access
8
Timesheet Tracking
8
Change request and Case Management
8
Budget and Expense Management
6
Professional Services Automation
7.5
Quotes/estimates
7
Invoicing
8
Project & financial reporting
7
Integration with accounting software
8

Using Atlassian Jira

100 - Primarily we use it for Task ManagementResource, ManagementWorkflow, AutomationSupport for Agile Methodology ,Document Management, Change requests and Case Management also all the data relates to any case it holds and if any bugs report we track via Atlassian Jira only till it gets a solution and implement.
100 - No specific skillset needed for managing Atlassian Jira any IT engineer can get adopt to this toolif he gets basic infomration on it and majority of tasks are self explenatory here.
  • Problem management
  • Case /Incident managemt
  • Project issues tracker
  • Majorly for Incident management and project tracker we use
  • Issue tracker
  • Document Management
  • Some GenAI features could be good for future
  • Reports for business
  • auto recover incidents
We use Atlassian Jira very extensively for our daily work and it has lot features which are really needed to support project without Atlassian Jira its higly difficult to track the issues and keep the data stored which helps in future, Also complete case management is managed by Atlassian Jira along with problem management.

Evaluating Atlassian Jira and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
All the above factors really contributed us to make this decesion because it has all of them and it works very well with it
I go for same product becuase it does good job as we required so no change in decesion

Atlassian Jira Implementation

  • Don't know
  • initially issues were with integration
  • performance till we set

Atlassian Jira Training

  • Online Training
  • In-Person Training
  • No Training
Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
Have attended some online trainings from websites in the beginning to understand the basics and to start with this tool
Its easy to learn without training also

Configuring Atlassian Jira

Configuration part of Atlassian Jira is easy only not that difficult to understand the flow and configure it in organization level so its doable

Atlassian Jira Support

I directly never contacted support team since we have in house Atlassian Jira tool experts hence
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
Difficult to get immediate help
we have standard edition and it does whatever we need hence did not go for premium.
we didnt go for support as we have inhouse experts

Using Atlassian Jira

ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Integration with 3rd party tools
  • report extraction
  • Report analysis
  • overall UI looks cumbersome
  • issue tracking
  • search operation
Yes, but I don't use it

Atlassian Jira Reliability

Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good

Integrating Atlassian Jira

It has options to integrate with many applications based on the business need
  • Pagerduty
  • GITHUB, jenkins
  • nagios
We have integrated with few other apps like nagios pagerduty based on our business need it works well
  • File import/export
  • API (e.g. SOAP or REST)
with APIs we have integrated few applications based on need
we can integrate apps based on the need its doable

Relationship with Atlassian

Product is rellay good but pricing part I am not aware

Upgrading Atlassian Jira

  • we upgraded some time back and Atlassian Jira team supported its was smooth
  • slowness bug fixes, UI looks and performance issues

Comments

More Reviews of Atlassian Jira

  1. Home
  2. Project Management Software
  3. Atlassian Jira Reviews
  4. User Review of Atlassian Jira