Jira may just be the perfect tool for you...
Updated April 09, 2020

Jira may just be the perfect tool for you...

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Jira Align (formerly AgileCraft)

Jira is currently being used as a project management tool within our organization. It began its use at the corporate level and an attempt was made to spread this across many other departments. It was an attempt to align different departments under one reporting tool, making it easier for everyone to be on the same page.
  • Jira is great for detailing all tasks that pertain to a particular project because it allows you to drill down and add as many specific tasks under each project and milestone as you need.
  • Jira is great for assigning tasks and holding the resources accountable as you are able to attach or assign a resource to each particular task and also have the resource receive notifications to these tasks as well as a link that allows them to connect directly to it.
  • Jira is very tech project oriented. It makes sense to add detailed tasks for tech projects, such as ordering hardware, installing hardware, configuring hardware, etc. It is tougher to use for more operation oriented projects. For example, deploying technology across thousands of employees can happen over many months and be hard to break down in to weekly tasks, therefore, it is almost more work to fit something like this in to a Jira format.
  • Jira is tough to implement across different departments. Tech teams tend to adjust/learn how to use Jira very quickly but giving access to others that may need to simply check their tasks or mark them completed can still take quite a bit of training to ensure they know what they are looking for.
  • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
  • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
We actually had Smartsheet evaluated after we began use of Jira and determined that even though Jira serves a better purpose for our tech teams, all other teams found it much better to use Smartsheet as it continues with the project and Excel type feel that most are used to. When sending out updates to stakeholders, Jira was much too confusing.
We had amazing support for this tool as it was one of our own associates. He dove in, learned everything he needed to and then proceeded to teach us. To be fair, we never had to reach out to Jira support specifically. Honestly, if there was more training and support, we may have found better ways to use the tool.

Do you think Jira Align delivers good value for the price?


Are you happy with Jira Align's feature set?


Did Jira Align live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Align go as expected?


Would you buy Jira Align again?


I believe Jira is very well suited for tech projects as it allows teams to get very granular with their tasks, resources and sprints. I don't believe Jira is well suited for operational projects or high level reporting as it tends to be confusing for non tech teams to use.

Jira Align Feature Ratings

Task Management
Resource Management
Gantt Charts
Not Rated
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Email integration
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Budget and Expense Management

Atlassian Jira Align (formerly AgileCraft) Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
We had issues with training & the person who owns this product for us reached out to Atlassian & they quickly provided him with additional information to pass along to us.