Jira provides the best features for project tracking, and integrates with all other related software your organization uses
Ryan McGarry | TrustRadius Reviewer
Updated May 01, 2020

Jira provides the best features for project tracking, and integrates with all other related software your organization uses

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atlassian Jira Align (formerly AgileCraft)

We use Jira to track work tickets for our software developers and other employees involved in the product development process. This is used by nearly our entire organization and helps us track our progress and organize work that is completed by our teams.
  • Intuitive and easy to use.
  • Augments project planning to keep workflows organized.
  • Allows for better ticket tracking, so everyone on the team can stay in touch with what others are working on.
  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
  • It has provided a positive impact by helping us organize our developers' work.
  • It has provided a positive impact on estimating product releases and sprints.
  • It has provided a positive impact by keeping the whole team in the loop on our company's progress, allowing coworkers to directly see what we've accomplished!
Jira provides a large advantage over some competitors, such as Harvest which is more of simple time tracking software, but without the connectivity provided between team members. Furthermore, Asana is a close competitor, but does not provide the same level of integration with other software such as Confluence (used for project documentation).
While we have not had any issues with Jira since our organization adopted the software, this fact is clear evidence that they actively maintain and fix newly reported issues by their users. Thus, being on top of bug fixes is perhaps the best way of supporting users. They also have made their support easily accessible and available on their website.

Do you think Atlassian Jira Align (formerly AgileCraft) delivers good value for the price?

Yes

Are you happy with Atlassian Jira Align (formerly AgileCraft)'s feature set?

Yes

Did Atlassian Jira Align (formerly AgileCraft) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Jira Align (formerly AgileCraft) go as expected?

Yes

Would you buy Atlassian Jira Align (formerly AgileCraft) again?

Yes

Jira is excellent for organizations that need to track the work being done by teams of software developers, estimating time for development releases, and allowing everyone to stay in touch on what each team member is working on. It also integrates with other software, such as Confluence or Slack, so that the team can get automatic updates.

Atlassian Jira Align (formerly AgileCraft) Feature Ratings

Task Management
9
Resource Management
8
Gantt Charts
7
Scheduling
7
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
9
Document Management
10
Email integration
10
Mobile Access
10
Timesheet Tracking
7
Change request and Case Management
9
Project & financial reporting
8