What is AtTask and why would I want it?
Updated May 12, 2014

What is AtTask and why would I want it?

Jeff Roberts, CTFL | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Fall 2013 Release

Modules Used

  • Setup, Projects, Reporting, People, Requests, Timesheets

Overall Satisfaction

AtTask is being used throughout our organization to replace in-house and third party tools, assist in workforce management, enforce processes and track time against tasks and issues. So far, we have implemented 5 departments into AtTask. It provides management the ability to provide real-time data to upper management. It also assists us in resource planning.
  • AtTask allows us to create project templates. Within these templates, we have created repeatable tasks. This ensures that the teams are following the processes when performing their tasks. It also give them a medium to track their time to specific tasks or issues.
  • AtTask allows us to create custom reports and to place them on custom dashboards. This gives management a high level view of the work being performed. It also gives them the ability to have custom charts which can then be sent to upper management.
  • AtTask has a social network look and feel. This makes it user-friendly and allows users to see dialogue on tasks and issues. Managers can then see the history of the work being done by multiple people.
  • AtTask allows us to create custom forms. So we are able to accommodate multiple needs from different departments and teams. These forms can then ensure that the author of issues are adding required information.
  • AtTask allows us to create separate portfolios and programs to contain projects for specific departments and BUs. This allows the hours in these project to rollup into the desired buckets. This information can then be displayed in reports.
  • AtTask could improve the dashboards or provide customizeable portals for users. This would be very helpful for managers.
  • It would be nice if we were allowed to use multi-select fields as values on report charts.
  • I'm told that previous to AtTask, we were not very good at meeting deadlines for software enhancements. We have become proficient at meeting those dates.
  • In the past, non-IT personnel would walk up to the Developers' desks and ask them to stop what they were working on and work on their issue. AtTask allows us to use Tasks and Issues to avoid this and ensure that resources are working on high priority tasks.
  • One issue that I encountered before AtTask was where to find informational documentation. It may have been in JIRA, on the WIKI, or out on a shared drive. We now have this documented in AtTask.
I have used Oracle forms, Lotus Notes databases, Microsoft Sharepoint, Digite, HP Quality Center, Microsoft CSM and JIRA. Overall, I find AtTask to be a better product. The exceptions would be the flexibility of customizing Lotus Notes, the testing processes and metrics in HP Quality Center and the dashboards in JIRA. Digite had superior project management tools, but required extensive customization from dedicated resources.
At this point, I don't see another tool that would meet our needs as well. Also, it would require extensive work to start from scratch in another product and to export our data and processes to it.
I would not recommend AtTask for a small team. It works very well for enforcing processes across a department and/or organization.

You would need a resource or resources to define your processes. You would then need 2 or more administrators familiar with tools such as JIRA, HP Quality Center, etc. Typically, you have 4 administrator licenses. So 4 would be better.

You may also need someone familiar with the design of any current tool that you're using in case you need to import data into AtTask.