Item: Automox
Rating: 10
Author: Seth Sorenson

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We use Automox as our primary RMM tool. It handles all of our 3rd party patching on our endpoints and has just recently took the place of WSUS as our server OS patching tool of choice. Automox saves us so much time every day that it has paid for itself in IT hours within the first year of use.

Pros and Cons

Pros

Incredible Dashboards
Very fast policy updates
Quick to install endpoint
Lightweight endpoint
Great pre-canned policies available to use out of the box

Cons

Can be a bit to learn if you don't start with Automox university
Some of the new worklets can be problematic
More roadmapping

Return on Investment

We were able to get rid of WSUS
we No longer use SCCM for end point updates
no longer need to import CVEs from our siem and take action on them in intune

Patching

we were able to consolidate a long of the manual processes we had previously. often time when a vulnerablility came out our security team would send out an email or something saying we needed to patch this right away and it'd take days/weeks to hit all of the devices in intune/SCCM/wsus. now the vulnerabilities are often patched by Automox before the security team even mentions them.

Usability

By utilizing the patch policies you barely even have to think about your endpoints. we're patching so many different things I essentially only have to pay attention to the ones not updating. this often is because of outdated machines that need a little manual intervention. typically nothing related to Automox.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

Microsoft Intune, Varonis Data Security Platform, ScreenConnect

Likelihood to Recommend

Automox is great for handling OS and 3rd party application patching. It is able to easier take a huge burden off of what was once a pretty problematic or time consuming process. I do not have a lot of experience with with using Automox for functions outside of those two workloads but the minimal things i have used customs worklets for it has done fine.

Comments

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