TrustRadius
Autotask at work
https://www.trustradius.com/it-service-management-itsmAutotaskUnspecified7.972101
Lauren Burnett profile photo
February 27, 2017

Autotask at work

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Autotask

Autotask is being used across our company. We use it as a way to store all of our files in one place and it allows any team member to access any file. It also allows us to access things remotely, even if we are not at our own computer.
  • Allows remote access of files.
  • Shows you when things are syncing/have synced.
  • Allows collaboration between members.
  • Would like to be able to work on files simultaneously.
  • Web interface could be more intuitive. Have to click a lot of buttons to do simple tasks.
Great for having a main database of all files. Not appropriate for trying to work on something with someone else in real time. Would prefer a Google Docs like interface for some things.

Autotask Feature Ratings

Organize and prioritize service tickets
7
Expert directory
6
Service restoration
5
Self-service tools
7
Subscription-based notifications
7
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
Not Rated
Change calendar
7
Service-level management
6