Autotask Review
February 27, 2017

Autotask Review

Kimberly West | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Autotask

Autotask is being used organization-wide. We use it for time tracking, ticketing, a knowledge base, some CRM and billing. We do not use it for projects or quoting.
  • Ticketing/time entry is very efficient and easy.
  • Contracts/billing are easy to use as long as you are selling contracts that can conform to the options for contracts within Autotask.
  • Easy to keep up with employee timesheets and PTO.
  • I tried the Projects about 3 years ago, and I didn't like it at all. It was not as efficient as we wanted it to be, and it limited me as to how many lines per project I could import. We decided to use another product.
  • Workflow rules could use some further development with available criteria to edit/change, such as client name.
  • Quoting.
  • Made our billing more efficient because time is entered in real-time and therefore more accurately billed.
  • With contracts/roles, we have been better at billing correct rates for labor provided.
Kaseya Virtual System Administrator (VSA), ScreenConnect, Intronis ECHOplatform
Well suited for a company who needs ability to time track, ticket track and document.

Autotask PSA Feature Ratings

Organize and prioritize service tickets
10
Expert directory
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
Configuration mangement
3
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Service-level management
7