Overall Satisfaction with Autotask
We used autotask for billing, project management of our web design department and our IT support staff. The nice part is everything is in one platform rather than multiple which makes life much easier. The support staff was always super kind if I needed help with something. The interface was also super easy to learn which made it easy to train new people.
- Billing on work completed
- Business contact management
- Number of clicks to do something
- We have become more organized.
- Our clients have a better understanding of where we are in the process of their project.
- We bill more hours.
This is great for project management - sometimes support has issues because it's not designed for that as much. I would recommend this to anyone that has a project manager with multiple employees. For support help desks this becomes confusing when some things are billable and somethings aren't.