Skip to main content
TrustRadius: an HG Insights Company
Autotask PSA

Autotask PSA

Overview

What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Read more

Learn from top reviewers

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Autotask PSA?

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

77 people also want pricing

Alternatives Pricing

What is HaloPSA?

HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service.An integrated PSA platform, it includes features such as time…

What is Wrike?

Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.

Return to navigation

Product Details

What is Autotask PSA?

Datto Autotask PSA is designed to make the business of delivering IT easier, more efficient and gives the user instant access to the analytics needed to take MSP operations to the next level.

Streamlining service delivery workflows for 9,000+ IT solution providers worldwide.

Autotask PSA Integrations

Autotask PSA Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Promys Enterprise PSA, ConnectWise PSA, and ServiceNow IT Service Management are common alternatives for Autotask PSA.

Reviewers rate Support Rating highest, with a score of 8.4.

The most common users of Autotask PSA are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-5 of 30)

PSA for the maturing MSP

Rating: 10 out of 10
January 28, 2025
Vetted Review
Verified User
Datto Autotask PSA
6 years of experience
Datto Autotask PSA is well suited for maturing MSPs that need to manage client contracts of all types. The multiple contract types (recurring, time and material, fixed price, per ticket, block hour, and retainer) allow for flexibility in creating contracts that fit client needs, while maintaining accurate billing. The solution would be less appropriate for break / fix and start-up MSPs that don't have a need for all the automations and features.

Autotask transformed how I manage my MSP.

Rating: 8 out of 10
July 20, 2022
JW
Vetted Review
Verified User
Datto Autotask PSA
3 years of experience
It is great for a professional service business and even better for IT-specific and MSP needs. It comes with quite a few of the standard settings and terminology specific for IT support and management to fast forward implementation. Any industry outside of that will have to start from a blank slate and would probably find a better fit with a different general-focused product.

A complicated mess, but at least you signed a 3 year agreement to use it.

Rating: 2 out of 10
March 24, 2022
HR
Vetted Review
Verified User
Datto Autotask PSA
1 year of experience
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.

Ideal for all MSPs

Rating: 9 out of 10
January 28, 2022
BN
Vetted Review
Verified User
Datto Autotask PSA
2 years of experience
Pros
  • Service desk.
  • Customer workflow rules.
  • Contract management.
  • MSP CRM.
Cons
  • UI needs a revamp
  • Site config needs to support more than just plain text
  • Need to support custom formatting throughout the platform, focusing on outbound service desk emails.

Datto is Great for MSPs

Rating: 10 out of 10
March 24, 2022
JM
Vetted Review
Verified User
Datto Autotask PSA
4 years of experience
I would definitely recommend this product to other MSPs. I think it gives security and integrity to what we do. We need our clients to always feel like we have their backs and that their computer systems are secure and protected.
Return to navigation