A Must Have for an MSP Toolbelt
February 21, 2022

A Must Have for an MSP Toolbelt

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Auvik

Auvik saves time during the initial onboarding of a client by helping to see network issues that would be tedious to find manually. The automatically generated map saves time while troubleshooting while also raising alerts in the PSA and highlighting issues before they are known. After the setup process, the product is mostly set and forgotten and can be left to monitor the network for any issues that arise or change, while also useful to manage switches/routers with config backups and remote management.

Pros

  • Automated alerts and monitoring
  • Network Map which makes it easier to display outages/faults
  • Remote management with terminal
  • Backup of switch/router configs

Cons

  • Setup process is tedious at times but usually only needs to be done once
  • Setting up correct credentials on devices can be frustrating with the UI and the agent waiting to retry if they were incorrect
  • Auvik can significantly reduce the time to resolution when it is set up completely with all the required credentials.
  • Maintenance can be performed proactively with alerts based on CPU & link utilization.

Do you think Auvik delivers good value for the price?

Yes

Are you happy with Auvik's feature set?

Yes

Did Auvik live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Auvik go as expected?

I wasn't involved with the implementation phase

Would you buy Auvik again?

Yes

Auvik is well suited for larger sites with complicated networks, it makes it easy to see VLANs and separate networks while also highlighting VPNs to other sites and interlinks between networks. It's also useful for SMB networks however on smaller networks (especially with ISP routers) you may not be able to get much or any detail from a network.

Auvik Feature Ratings

Network Performance Monitoring
8.1
Automated network device discovery
10
Network monitoring
10
Baseline threshold calculation
7
Alerts
8
Network capacity planning
7
Network mapping
10
Customizable reports
8
Wireless infrastructure monitoring
6
Hardware health monitoring
7

Using Auvik

The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Feel confident using
Slow to learn
  • Viewing network maps and seeing the layout of the network
  • Seeing more detailed information on a single device, including ports & VLAN's
  • Adding credentials to devices
  • Initial setup of network and device types

Auvik Reliability

Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring.

On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
We have never had a major outage or impact that was noticeable.
Pages can be slow to load on larger sites but tends to be fine for most clients.

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