Exceptional Product, Exceptional Service
May 29, 2021

Exceptional Product, Exceptional Service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avanan

Avanan is an organization-wide deployed service that manages our phishing and Data Loss Prevention (DLP) threats. We deployed it in 2016 in order to supplement Microsoft Office 365 and have been enjoying its services [since] then. Avanan is able to catch things that our default Microsoft DLP does not, this is imperative as an organization of more than 7,000 users.
  • Great response
  • Innovative
  • Willing to listen to criticism
  • Competition with services that may be worse but offer complete packages
  • Improved risk mitigation
  • Increased efficacy by augmenting current system
  • Prevented small attacks from growing and potentially taking down enterprise
Avanan support always is ready to respond to user requests and typically does it in an exceptionally quick timeframe. Most requests are not even needed to be escalated as their team will look at active threats and deal with them before they are even a problem. Monthly meetups are also great in obtaining our needs as well as showing us what is new and in the horizon.

Do you think Avanan delivers good value for the price?

Yes

Are you happy with Avanan's feature set?

Yes

Did Avanan live up to sales and marketing promises?

Yes

Did implementation of Avanan go as expected?

Yes

Would you buy Avanan again?

Yes

Avanan has an intuitive portal that allows for configuration and management. This portal receives improvements regularly but most importantly receives feedback from its clients. Being able to as for a change in the portal to be made and receiving it in a timely manner is exceptional as well as remarkable due to the small time it takes to make said changes.
Avanan is the perfect solution for an environment where you can implement it and configure it to protect the users against nefarious attempts such as compromised accounts. It is exceptional at checking for sharing of documents that should be encrypted or kept private as well as allowing for automated actions of such. Avanan may be more difficult to justify for smaller enterprises.

Avanan Feature Ratings

Anti-malware
Not Rated
Customizability
10
Data Loss Protection
10
Threat Detection
Not Rated
Sandboxing
Not Rated
End-to-End Encryption
10
Management Tools
10