Comprehensive Monitoring
January 19, 2019

Comprehensive Monitoring

Stephen Widjaja | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avast Managed Workplace RMM

We use Avast RMM (previously Level Platform) with collaboration with another MSP managing about 900 endpoints for various clients. Some of the clients only use it for monitoring purposes and the remainders for full helpdesk supports. The RMM features comprehensive monitoring, patch management, remote control, asset management, and reporting, among other things.

Pros

  • Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
  • Remote access: Users have to select whether to access shared screen or via RDP.
  • Detail Dashboard Information: it has a very reach feature that displays information about system components.

Cons

  • It needs better monitoring features for network devices such as Cisco instead of customizing SNMP MIBs.
  • Patch Management needs to be more consistent. At times, random computers would run patches outside the configured schedule.
  • Pricing Model is not for small or newly established MSPs.
SolarWinds Remote Monitoring & Management
Avast RMM is not well suited for small MSP or just starting out due to its pricing. It's a comprehensive RMM suite and it requires a lot of time customizing, fine-tuning, and tweaking to fit your MSP business model. Since it's an agentless RMM, it will need hardware for the onsite manager.

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