AA is the best
June 23, 2023

AA is the best

Hani Idris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya Aura

We are an Avaya partner in Kuwait, and we recommend Avaya Aura to our customers to protect their investment and to benefit from the features and capabilities.

Pros

  • Active call resiliency.
  • Scalability
  • Fewer hardware requirements.

Cons

  • Speed dial programming by the user himself.
  • Active call resiliency.
  • Video conferencing support.
  • none

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Multi sites/Campus.

Avaya Aura Feature Ratings

8.7
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
9.4
Answering rules
9
Call recording
10
Call park
8
Call screening
10
Message alerts
10
Business SMS/External Messaging
9
Online Fax
9
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
9.0
High quality audio
10
High quality video
8
9.3
Calendar integration
9
Meeting initiation
9
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
9.5
User authentication
9
Participant roles & permissions
10
9.0
Centralized communications management
8
Team messaging
10
Team document sharing
9
Call and meeting analytics
9

Comments

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