Enterprise Benefits.
June 23, 2023

Enterprise Benefits.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

Aura is the main Call Management Solution used throughout the company for VoIP. Addresses LCR for various companies and countries across the Group.

Pros

  • The flexibility of configuration.
  • Tenants

Cons

  • SSO
  • Tenants
  • Partition Routing.
  • Lowered cost for regional calls by a lot with LCR.
  • Easy management through ASA allows for fewer vendor calls.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya Aura again?

Yes

Tenants. Very good for large holding companies where many subsidiaries have very different requirements.

Avaya Aura Feature Ratings

5.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
5
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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