Longterm success with some catches
June 23, 2023

Longterm success with some catches

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

We have over 1.000 agents in different services over 8 sites in Germany. We need close to 100% uptime for emergency services. The solution must integrate in carrier routing and multiple site queuing. Proper statistics are essential for resource planning. CTI integration allows multi-service application switching for different customers.

Pros

  • Robust Solutions
  • Great portfolio
  • Support of IAUG

Cons

  • Cloud services in Europe
  • Speed in resolution of problems
  • Higher level entry point for trouble tickets for educated customers
  • scalability
  • reliability
  • cost efficient
  • Stability, low downtime
  • Fast integration of home office in COVID time
  • Cost effective management inhouse
Analyzed as a possible replacement when moving to a new building. Easy handling an broad feature set. Did not match up with Aura on a cost perspective. Rip and replace was far to costly and involved risks in implementation of special features were not acceptable. This is however a common problem in any massive system change...

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

AVAYA gives brilliant support to IAUG and local user groups. This in providing content for meetings and events as well in sponsoring.
The solutions are mostly robust and reliable.
Problems are in integration in complex environments where i.e certificate issues make it complicated. There is not enough manpower in professional services allocated in aftersales support.

Avaya Aura Feature Ratings

7.0
Multi-level Interactive Voice Response (IVR)
7
9.0
Answering rules
8
Call park
9
Call screening
10
Mobile apps ()
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
7.0
Centralized communications management
7

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