Avaya Call Center Enjoy it!
June 23, 2023

Avaya Call Center Enjoy it!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Call Center Elite

The biggest problem was with the reports. And some issues with the quality sometimes, so we needed to restart it.
  • Quality
  • Routing
  • Upgrades
  • Reports
  • Confiability
  • Process Calls.
  • Reporting
  • Recording
  • Multichannel
For some features.

Do you think Avaya Call Center Elite delivers good value for the price?

No

Are you happy with Avaya Call Center Elite's feature set?

No

Did Avaya Call Center Elite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Call Center Elite go as expected?

No

Would you buy Avaya Call Center Elite again?

No

For a big contact center, not sure if it will be working. With the small agents, we had bad quality.

Avaya Call Center Elite Feature Ratings

Agent dashboard
8
Validate callers
7
Outbound response
8
Call forwarding
6
Click-to-call (CTC)
7
Warm transfer
8
Predictive dialing
6
Interactive voice response
7
REST APIs
6
Call scripts
7
Call tracking
8
Multichannel integration
6
CRM software integration
Not Rated
Inbound call routing
7
Omnichannel inbound routing
Not Rated
Recording
4
Quality management
6
Call analytics
6
Historical reporting
5
Live reporting
5
Customer surveys
5
Customer interaction analytics
6