My high level view.
June 23, 2023
My high level view.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
The ability to manage our call priorities using the tool. Allows to ensure we provide expedited service to those calls we deem higher importance.
- Call priority.
- Routing
- Advocacy
- Reprioritizing while in the queue.
- Jump to another queue.
- Call handling.
- Call quality.
We like the ability to easily add CBA in CC Elite and the quality of the call.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes