Score 8.0 out of 10


What is FortiClient?

Fortinet offers FortiClient, their endpoint security system emphasizing automated advanced threat protection, security fabric integration, secure remote access, endpoint quarantine, and a comprehensive reporting dashboard.
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  • Malware Detection (14)
  • Endpoint Detection and Response (EDR) (13)
  • Centralized Management (15)
  • Anti-Exploit Technology (15)

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What is FortiClient?

Fortinet offers FortiClient, their endpoint security system emphasizing automated advanced threat protection, security fabric integration, secure remote access, endpoint quarantine, and a comprehensive reporting dashboard.

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Microsoft Defender for Endpoint (formerly Microsoft Defender ATP) is a holistic, cloud delivered endpoint security solution that includes risk-based vulnerability management and assessment, attack surface reduction, behavioral based and cloud-powered next generation protection, endpoint detection…

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Top New Features in FortiClient EMS 6.0
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Endpoint Security

Endpoint security software protects enterprise connected devices from malware and cyber attacks.

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Product Details

What is FortiClient?

Fortinet offers FortiClient, their endpoint security system emphasizing automated advanced threat protection, security fabric integration, secure remote access, endpoint quarantine, and a comprehensive reporting dashboard.

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Frequently Asked Questions

Fortinet offers FortiClient, their endpoint security system emphasizing automated advanced threat protection, security fabric integration, secure remote access, endpoint quarantine, and a comprehensive reporting dashboard.

Reviewers rate Malware Detection highest, with a score of 9.6.

The most common users of FortiClient are from Mid-sized Companies (51-1,000 employees).
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(1-25 of 26)
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Mxolisi Vusumuzi Gamede | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use this tool for remote access including laptops and computers for working from home staff. Prevent unauthorised access. Also works as antivirus to detect any potential virus and threats from our devices. Protects staff by using Multifactor Authentication when they have to connect in VPN Connection is more secured between FortiGate firewall and encryption to access our servers and network devices.
  • Provide a secured connection between servers and devices.
  • Provides vulnerability scanning to detect outdated software and other security issues.
  • Helps in web filtering in unsecured websites.
  • The must create automatic updates for new version software.
  • The pricing of the solution should be less expensive.
I use FortiClient day-to-day to help working from home staff to access remote connection and share files by installing and configurations. It helps us connect to our office servers while working remotely. Help companies to make investments against cyber-crime and protect their servers by mitigating the risk of cyberattacks from unauthorized access.
Score 8 out of 10
Vetted Review
Verified User
FortiClient VPN service allows users to connect to their organization's network from their home or any other network. Their strong security prevents malicious sites and MITM attacks that can be done by attackers. The best part is that their VPN is free to use and really easy to set up on any device.
  • It creates an encrypted network that protects from malicious sites
  • It also prevents from MITM attacks
  • Easy to setup and use
  • UI of their android app could be better
Well, its VPN service can be best suited for organizations where employees want to connect to their organization's network securely. It is very demanding in WFH culture where employees can visit their offices as it provides really good security, so any organization that wants their employees to connect to their network can use FortiClient as a solution.
Score 10 out of 10
Vetted Review
Verified User
We currently are using FortiClinet in our organization across multiple locations for secure VPN access into our network. We implemented this program before the shift to working from home in 2020 and it made the transition extremely smooth for everyone across the organization. Recently, we combined this with M365 in order to allow for MFA authentication to further secure connections from individuals workings from home.
  • Secures access from users workings from home
  • Easy to setup and implement
  • Combines anti-virus and VPN access within one tool
  • Implementing MFA within M365 was confusing to configure
  • Auto-updating of versions would be a great feature
The best scenario for use of FortiClient was made clear to us over the last year and a half. It made the transition from working in the office to working from home seamless. We were fortunate enough to have already implemented FortiClient prior to the shift to working from home, so there was no scramble to get things in place to keep employees productive.
Score 7 out of 10
Vetted Review
Verified User
FortiClient has been used on around 300 devices inside our organization. We have a system that runs behind the firewall (Fortigate NGW) and NAT, so FortiClient plays an important role in allowing users to connect a VPN to use the internal system. Also, all users are working from home so they need to connect a VPN to the office to be able to work.
  • [FortiClient] splits the traffic very well. For example, when users connect a VPN to the office they are connecting to the internal system which uses VPN traffic. If users access the public internet they use the internet traffic, but [Fortinet] does not route this traffic back to the office.
  • FortiNet works very well so I have no suggestions for improvement. The setup and configuration are simple and easy to understand.
FortiClient is best for the SMEs that are already using the FortiGate Next-Generation Firewall at their office, especially if they have a lot of systems behind their NAT firewall. I recommend using FortiClient because it has a powerful VPN. If you are using a lot of public domains FortiGate may not be well suited for your network. For example, if you are often running a server/system inside the cloud, such as a public cloud, AWS, Google Cloud, or DigitalOcean server, FortiClient is not well suited to your needs.
Score 8 out of 10
Vetted Review
Verified User
In our organization, we use FortiClient for multiple things, like connecting with the client's servers to access their data and connect with our servers when we are outside of the organization . It's working good for us. Whenever I am doing work from home, FortiClient helps me connect to our organizational servers. I haven't faced any major issues.
  • It's easy to install and configure.
  • The VPN runs quickly.
  • In my Windows 10 system, it's working fine, but it tends to have troubles on Windows 7 systems.
  • There is no automatic update feature.
Forticlient applications are mainly used by us for connecting client-side databases and servers. Sometimes it is used to connect to our own servers when we are out of the office. When we are working from home, this application makes it very useful to do our work without any difficulties.
April 16, 2021

FortiClient Review

Score 1 out of 10
Vetted Review
Verified User
Access to electronic medical record system from outside our facilities, e.g. from home or outside office hours.
  • Provides a random barrier to workflow
  • Almost nothing except allowing occasional and unpredictable access to our electronic medical records platform
  • Absolutely nothing else
  • font way too small on login, unable to select an option, for example, to see each letter of password as typed promotes errors at login
  • login errors and failure rate extremely high as [reported] by all our physicians and other providers: not infrequently one will have to return to office after hours in order to complete charts or access charts to answer patient after hours questions
  • frequent disconnects in spite of excellent internet signal
  • unacceptable interruptions in patient care
Have not seen any utility to this product.
Score 10 out of 10
Vetted Review
Verified User
We have been using FortiClient as our endpoint security for the past five years. We integrate it with our FortiGate firewall for improved network and malware security. It has it's own web filtering option, which can protect you against malicious and dangerous sites when you're connected to unsecured networks. It updates it's database constantly, so you don't have to worry about new threats. It has its own built-in VPN, which you can use to connect to your private network through the Fortinet firewall.
  • Real-time protection against malware and malicious websites
  • Integrated VPN, firewall, and vulnerability detection
  • Application updates could be improved a little. (Not the database, the database updates are perfectly fine.)
FortiClient is a tool that is easy to install, the user interface is easy to understand, and it comes packed with great security tools that work even better when you connect the endpoint to the Fortinet FortiGate firewall.
You can manage support tickets on the Fortinet portal or give them a phone call, either way, they respond quickly and work together to find the fastest and best solution.
Score 9 out of 10
Vetted Review
Verified User
We are using FortiClient both for the anti-malware solution for all our endpoints as well as the VPN client to connect laptops to the corporate network. As we are using Fortinet network devices, it's also used for connection to the "security fabric" and allows us to use .1x more securely with some additional security checks.
Since the implementation three years ago, we are happy with this solution mainly because it doesn't give any performance issues on the workstations itself even when the full scan is launched.
  • Scans malware on a very high level
  • Doesn't leave bad impact to performance
  • Centralized management is a bit challenging
  • Support cases sometimes takes a bit long
If you need a lightweight anti-malware solution, this might be it. Mainly if you use Fortinet network devices, FortiClient is an excellent tool that is not worse than any other solution in the market and is reasonably priced. The VPN connection works stable, which is very important for our end users.
It might take some time to get fixes for smaller bugs. However, critical issues are getting solved immediately.
Score 8 out of 10
Vetted Review
Verified User
FortiClient is used at our company across the whole organization. We are using it around the world as a VPN Tunnel to connect to the corporate network. FortiClient is allowing users to have a secure external connection during trips and home office work. Sometimes the VPN network crashes in the middle of the day but maybe it is related to the local internet connection.
  • Extremely secure VPN connections.
  • FortiClient is being used worldwide with no issues.
  • Losing connection with no apparent reason.
  • Network sometimes is a little slow.
FortiClient is well suited to use as a secure external connection during trips, different sites of the Company and home office work. The VPN network crashing in the middle of the day is a real problem sometimes, but it is just needed to re-enter the login and password and the feature starts working again.
Our local support team has all the information to help the team with any problem.
December 09, 2019


Score 10 out of 10
Vetted Review
Verified User
I use it to access a customer's network and I need to trust it. And I do. It helps me do my job and I'm not worried about my data or my customer's network being sniffed, the service seems to be reliable. I connect once a day and the connection lasts all the time. It doesn't route all my traffic to the destination VPN server, instead, only the resources being accessed in their network are transferred by FortiClient.
  • FortiClient is easy to set up and get running on Windows 10.
  • You can set up and connect very quickly and, according to you connection's reliability, it never goes down.
  • It's fast (not much overhead) and doesn't impact the computer's performance even on the system's start-up.
  • Troubles on Windows 7 systems
All you need to know is the IP or DNS from the VPN Server, a username and a password.
FortiClient is a security suite with which we can keep our equipment well-protected. And it is that in a system like Windows, which is always the target of all kinds of attacks, it is not enough to have a simple antivirus.
Score 8 out of 10
Vetted Review
Verified User
We use FortiClient VPN in our organization to quickly connect to several different SSL-VPN capable Fortigate firewalls across the country. Right now we have about 20 in production and we frequently need to bounce from firewall to firewall as we support our different environments. FortiClient makes working with Fortigate firewalls extremely easy.
  • Reliable connectivity.
  • Easy to configure.
  • Easy to deploy.
  • We're stuck using version 6.0.3 because we have to pay for VPN access after that.
  • It doesn't handle computers going to sleep well.
  • There's no auto-update between major versions; you have to reinstall.
FortiClient is great if you frequently connect to a few VPNs, as it lets you save connection profile information including username (and password if you really want insecure convenience) so you can just click a drop-down and go. It also integrates with MFA requirements and will prompt for passcodes if your org requires that.
The FortiNet team is fantastic. We've spent a lot of time with them over the years (albeit not often because their products are great) and every technician we get is very attentive and is willing to work with you until the end. We had an issue when trying to roll out an SSO solution, and had some trouble with the new MFA requirements for our VPNs, and they worked with our SSO vendor for as long as it took to get the job done.
Nick Tanner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I've been using FortiClient when out at remote job sites or at home to connect to the main office server to access files just as if I was physically at the office. I believe this app is made available to most employees working remotely as their main duties. This helps to address the need of accessing files without having to have a copy that might be out-of-date.
  • The connection and browsing of a remote file structure feels just as quick as if you were at the original location, physically connected.
  • File opening is also very quick.
  • This also works great to connect to access software licenses that need to be connected to a company server.
  • It seems that after a long time of not browsing in the remote folder structure it disconnects.
  • It requires signing in every time, but since I'm not at a remote location everyday, maybe there is a setting I'm missing that allows you to automatically connect every login.
Remote File access is the primary purpose of this software.
It performs quick and doesn't tie up a lot of resources.
Charlie Eich | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Forticlient is being used company-wide. This helps our end users to access our internal network from remote locations across the globe. We have been using this client for two years without any issues. It is very reliable and easy to setup especially with users that do not have a well-versed tech background.
  • Easy to deploy.
  • It works with multifactor authentication.
  • Very straight forward.
  • A Linux version is needed.
Forticlient is perfect for remote employees. It works as expected. Once it is set up, you can forget it. It is also great for use in restaurants and hotels. It allows our employees to remotely connect to our offices while hiding the traffic from prying eyes and potential threats while connected to the public internet.
Forticlient deserves a 10 for sure. It's very simplistic. Once it's configured, I haven't had to make changes since.
Score 7 out of 10
Vetted Review
Verified User
FortiClient is being used as an endpoint protection client in conjunction with Cb Defense. We are deploying 100 clients as a small scale test across many departments with the intent to use it organization-wide. It also has the capability of adding web filtering to remote field laptops so we are also testing that. We are adding it as another layer at the desktop, it is part of what Fortinet calls a security fabric. FortiClient works in concert with their FortiSwitches, FortiAP, and FortiGate and can when fully configured supposedly disconnect an infected client at any point in the stream.
  • The client is easily installed and easily configured.
  • The management console was easy to set up and is simple to get around in. Gives quick information in a dashboard as to the status of your clients.
  • The endpoint experience is very unobtrusive and, with the standard configuration, is easy to live in conjunction with Cb Defense.
  • It seems to do a good block of filtering and blocking potentially harmful applications.
  • We are one version behind and as I understand it there have been many improvements in the areas I have concerns.
  • The management interface is a bit basic, which in one sense is good, but it feels dated and less put together than other interfaces we have used for similar products.
  • The client upgrade process is a little awkward and needs to be streamlined.
  • The alert notification process seems a bit chatty about problems and potential problems.
I'm not sure I would be satisfied with FortiClient as my primary AV endpoint protection given the polish of other products like Cb Defense for example (which we also have), but it is also much less expensive and works great as a secondary layer of protection. It also has a lot of promise for customers like us that have invested in the Fortinet series of networking and firewall products due to their security fabric strategy.
We haven't needed to call often, but when we have they have been easy to get and knowledgeable. They have also provided an SE that is very open to coming by and helping with all our Fortinet products including FortiClient. Being a small IT shop, service and price are large determining factors in our product satisfaction. Fortinet definitely provides great overall support and assistance.
Score 8 out of 10
Vetted Review
Verified User
FortiClient is being used across the whole company as the primary VPN solution to connect to a FortiGate. It solves a major problem of being able to collaborate with employees across multiple business sites with the peace of mind that the data is safe at both ends of the connection, as well as along the way.
  • FortiClient is very easy to set up.
  • Two-Factor Authentication is enabled.
  • Non-intrusive notifications on the connection status.
  • Has a stable connection.
  • The interface requires an overhaul to fit into the design sphere of Windows 10.
  • Limited information is available, as a user, when experiencing connection errors.
  • There are features in settings that require manual tweaking to work as intended (e.g. customization of ports).
FortiClient is very well suited to large enterprises where the IT infrastructure is centrally controlled and administered. This is a perfect market for FortiClient, as it is simple to set up and operate, as a user, and has the bare minimum features needed to get the job done without overcomplicating things.
Score 9 out of 10
Vetted Review
Verified User
We went with FortiClient at the recommendation of our IT partner when we were looking for a more sophisticated firewall and endpoint protection solution. Additionally, we also needed a VPN solution for remote employees and FortiClient offered the security and VPN access that we needed. We use the platform across our entire company and it has added additional layers of security, management and VPN.
  • Endpoint protection and security
  • Endpoint management
  • Secure Remote Access / VPN
  • User interface / control panel can be a little clunky to use
  • Frequent system prompts for the same information. Would be nice if it remembered your previous answer
  • Challenging to self-install for the non IT professional. Would be nice if it was easier to manage.
FortiClient is a great solution for small/mid-sized businesses looking to upgrade their firewall / endpoint management solution and also add advanced VPN and remote access. May not be as ideal for large enterprises or very small companies with minimal IT/networking infrastructure. It was a massive leap forward from our old netgear firewall and brought us into a more sophisticated position for endpoint security and management.
FortiClient support is fairly solid and they do have a knowledge base of information to assist when there are questions or issues. Likewise, their support team is reasonably responsive and helpful when assistance is needed. Truthfully, since this solution requires an outside vendor, support, at least from the end user perspective, is not going to be needed too often.
Moshe Eshel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
FortiClient is used across the organization, it allows secure connectivity (VPN Tunnel) for users on external networks (business trips, home, etc.) into the organization's internal networks. It also allows our network admins to control specific users' access to networks and resources as they connect via the VPN by defining various rules related to the user logged in (which is identified by his username and password).
  • Supports all operating systems our organization works with (Windows, Linux, Mac)
  • Provides secure VPN access for users from anywhere with an internet connection
  • Controls access for users accessing the network
  • Linux client works but is really clunky, and prone to lose your settings for no apparent reason
  • Hard to debug user connectivity problems
Does what it sets out to do, a utility which enables me as a user to work remotely and safely - not compromising my organization's security, while allowing me to accomplish my tasks (which require org network access) easily and fast.
Score 9 out of 10
Vetted Review
Verified User
The attorneys and paralegals in our firm use Forticlient for secure remote access to our network. We were using Microsoft Remote Desktop (RDP) in the past but we were getting hammered by brute force attacks so we switched to using Forticlient and all of our attacker issues ended.
  • Forticlient has a great built-in vulnerability scan to ensure the end users machine is compliant before logging on to the network.
  • FortiClient is very easy to use since the app simply runs off the default scanning and firewall configs provided by FortiGate.
  • Forticlient is easy to configure and allows both SSL-VPN and IPsec VPN configurations.
  • I really can't think of anything bad to say about Forticlient. Its a free download and it does its job of providing secure remote access.
Forticlient is best suited for use by anyone needing VPN access to a remote network, however, its vulnerability scans are good enough to be used as a standalone malware scanner as well.
June 12, 2019

FortiClient Review

Score 10 out of 10
Vetted Review
Verified User
Forticlient is a good tool that offers threat protection, visibility, and control. Is easy to set up and maintain. It's great for small business in that way, because it means you can install it and have some piece of mind without any more configuration. We also use it for VPNs, and it does a great job.
  • Good VPN solution.
  • Web filtering.
  • Anti-malware protection.
  • Very stable and with great features.
  • Installation of updates can be improved.
  • Some Windows updates have caused issues.
  • No other issues.
The tool is very good for small business who want to improve security. It's easy to implement and to administrate. Full range of security: antivirus, anti-malware, web filtering, VPN. Daily updates. Very efficient and useful. Quickly Security threats detection. Allows you to make a backup of the configuration. Also, the tool offers a vulnerability scanner.
Score 9 out of 10
Vetted Review
Verified User
The initial reason for selecting Forticlient was to use SSL VPN access for our remote users through our FortiGate Firewalls. In examining the solution we found a number of boxes we could check with this one piece of software. Forticlient is being used by our userbase for VPN access, antivirus (limited deployment), compliance monitoring and for web filtering at the client level.
  • VPN Access: The user experience has been very good with their VPN service. Everything just works as it should, and when things do break the logs generated allow for quick resolution.
  • Compliance: This piece allows us to monitor software patching level and application based exploits on a per machine level, even when they are not on the network. When a machine drops out of compliance you can use other Fortinet tools to take action.
  • Web Filtering: You can use the same rules to manage filtering remotely as you do on the network. This creates a uniform experience for the user, and easy management for the admin.
  • The inability to mass deploy a preconfigured FortiClient without a Fortinet Developer Network account is unreasonable. VPN clients in MSI format or with XML or switch-based configuration has been the standard for years. This is backward and is a consistent source of frustration for every Fortinet admin I speak with.
If you have FortiGate firewalls, then FortiClient is a definite winner. There is no additional cost over the FortiGate's themselves. It allows security at the client side. It provides more detailed user information to the firewall. SSL VPN works wonderfully. The ability to deploy antivirus to BYOD devices through the same client they use to connect is wonderful. Compliance reporting for the end user devices is handy
Eliz Marvic Melicio Carvajal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
FortiClient, is our VPN connection client. It is used in both Windows and Mac OS X. It is used by all departments. Most have access to the corporate network from the outside, so the best way to access the network is with FortiClient. This application helps us solve the problem of accessing information from the outside. It is a simple application to use and to configure, with the steps that the administrator sends it is easy to do it.
  • Activating the connection with the office is very simple. Just select the icon in FortiClient, enter your credentials and go.
  • I have noticed that when I use FortiClient, I am in the network of my office, even the access controls of my equipment are activated.
  • It is available on the Internet, so that we can download it to users without waiting for the installation by an administrator.
  • The client in the version for MacOS X is limited and not friendly. In some cases it is frozen.
  • The antivirus installation option is still present, when the installer was previously instructed not to install. Although it is not activated, it is confusing for the user. The non-expert user may believe that the firewall antivirus is activated for his computer and it is not true. The best thing is that if it is installed, do not show the option.
  • It should have a version only for VPN connection, since there is a company like the one I work in, which has other security solutions that are independent.
For business environments where they have little support, so users can easily install things and access sensitive information remotely and securely. Also in environments where they want access to several sites and equipment with average performance.
Hernán Silva | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use FortiClient to connect to the VPN our client uses. The app offers some other functionalities we really don't use.
  • Connection to VPN services is an easy, really straightforward process.
  • Works well on Windows and Mac machines.
  • There is no real option for Linux machines. There's a client that, after downloading and installing, is not functional since you cannot connect to VPNs with it on Linux. It might work for other purposes (threat/virus protection), but the core functionality which is VPN access won't work.
  • On Windows and Mac computers, the connection is a bit slow at first. It will take a minute to establish a connection.
If you need a VPN client for a Fortinet enabled networks, FortiClient is a good fit, but only if you are on a Windows or Mac computer.
December 28, 2018

My FortiClient Experience

Score 8 out of 10
Vetted Review
Verified User
My company uses FortiClient to enable their employees to work from home when this is required. It helps us to log in from our homes and work remotely from there. It basically helps the company to make sure an associate is able to log in, wherever he/she is, despite the fact that he was not able to make it to the physical office, due to external issues such as car accidents on their way to work, roadblocks, weather conditions, etc.
  • It works as a VPN client remote access.
  • It works perfectly on Windows or Mac
  • It acts as a web filter and antivirus
  • On my personal experience it takes its time to load and execute (memory usage)
  • It can disconnect at least once during a session
  • Better web filtering
Since it provides a FREE version it is well suited for small businesses, as well as people that require some sort of flexibility when it comes to working remotely from home or any other place. It comes along with an anti-virus feature, web shield, and can prevent you from scams, so it also provides security to your connection.
Evan Jaffe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our entire organization uses FortiClient. We have a large number of employees that either work remote, travel frequently, or otherwise work outside of our secure network that need access to private and proprietary files - FortiClient is the tool we use to seamlessly allow all authorized users access to our network. FortiClient addresses the issue of keeping all employees connected to the same network, no matter how geographically dispersed they are.
  • Virtually a one-click action connection to my work network while remote. I just enter my network username & Password, click connect, and I can access all the fileshares as if I were on-site.
  • Speed - I have used other virtual network clients in the past, and the speed while working remote with one of them (even on a high speed connection) was easily 10x slower than if I were physically on the network. FortiClient is different, where the speed degradation is on the magnitude of only 2-3x slower - A significant and noticeable difference compared to other clients on the market.
  • On MacOS, FortiClient has a little toolbar icon that gives me a status, as well as actions to quickly connect or disconnect from my work network. It is a small thing, but a super handy feature!
  • The main client UI feels a bit dated and clunky. Some of the interactions are not clearly called out or organized, making it hard to understand how to get under the hood quickly.
  • Sometimes FortiClient can be a memory hog and noticeably be a contributor to slower speeds while working on my computer. I sometimes have to disconnect, hard stop, and then restart and reconnect in order to resolve the memory issue.
FortiClient is really well suited for providing remote employees super quick access to a local network without needing much technical know-how. The virus scanning and web-blocking is also really great at making sure to keep the spam, ads, and other malicious web connections at bay. I have not run into any specific scenario that FortiClient has not been well suited - All of the scenarios in which I have used FortiClient have all functions really well for me.
Horacio Carcamo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
FortiClient is a very simple software that is being used mainly for VPN purposes. Very secure software which you can rely on. The level of protection that it comes with is something you appreciate for the price. Very convenient, since setting it up it does not take a lot of knowledge at all.
  • VPN works very smoothly
  • Protect your identity from any intruder
  • Provides several levels of protection
  • The interface is kind of messy
  • Software does not come with a tutorial
  • It's not friendly for someone who does not use VPN
One of the cases which we use VPN for is for desktop remote connection, and FortiClient provides a well and stable connection, while at the same time giving you confidence that the data you are working with will be protected, even when using remote connection. This also works well if you want to change your IP address.
This rating was given because the FortiClient support team offers the client a good knowledge base to understand the product. Also, they take their time to explain and understand your issue, which at one point helped us resolve a technical issue out of our hands that was occurring at that time.
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