Overall Satisfaction with Avaya OneCloud CCaaS
Avaya OneCloud CCaaS has been a great tool to allow our organization to engage with our customers, it delivers our voice to provide live support and also provides us with advanced self-service automation and employee productivity tools. This allows our company to build a true call center on the cloud, just like cloud customer service.
- Advanced self-service automation
- Employee productivity tools
- Call and screen recording
- Bring lower prices
- Offer more plan options
- Spanish customer service
Avaya OneCloud CCaaS stacks up against Microsoft Power BI providing a great integration to create more advanced and specific reports, it is a great feature when your organization already has its own way to analyze and create performance and areas to improve. I selected Avaya OneCloud CCaaS because it's one of the day-to-day tools for me.
Avaya OneCloud CCaaS has improved our organization’s communications in many ways, it has allowed our agents and representatives to improve their time and engage with customers in a faster and effective way, reducing their stress and therefore letting them work on other tasks to provide a better overall customer service experience.
The fact that Avaya OneCloud CCaaS natively integrates with other tools to quickly build personalized solutions for my customers has definitely changed the game in our organization, allowing us to quickly deliver satisfaction to the customers' needs, this flexibility it's sometimes a key factor to retain a customer or close a deal.
Do you think Avaya Experience Platform delivers good value for the price?
Are you happy with Avaya Experience Platform's feature set?
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Experience Platform again?
Avaya OneCloud CCaaS it's a great tool in many aspects, but in terms of being a multidisciplinary solution, it simply rocks! You can handle the whole customer and employee engagement with a single tool, there are things that you can automate like the self-service, and there also some others that you can personalize like the productivity tools.