Accounts Payables
Anonymous | TrustRadius Reviewer
Updated July 08, 2015

Accounts Payables

Score 5 out of 10
Vetted Review
Verified User
Review Source

Software Version

AvidSuite

Modules Used

  • Avid invoice, AvidPay, Batching, AvidUtility

Overall Satisfaction with AvidXchange

AvidXchange is used by our whole organization in the corporate office as well as our property management throughout the US. We are a Real Estate Management Investment Company and we use AvidXchange to pay all our property payables.
  • AvidXchange invoicing system does flag duplicates if invoice information entered correctly by their Indexers.
  • Their manual payments via check in my opinion seem to work better as vendors do not complain about payments as much.
  • AvidPay Team is very supportive in helping out with vendor issues when payments have been made.
  • Avid Support does need improvement, in replying to tickets in a much faster and timely manner. Usually my experience is a turn around of 24 to 48 hours when I need an answer a bit faster to get to our property management team or vendor.
  • Avid virtual credit card can be also improved by letting vendors know fees associated with receiving payments in this manner. Seems most vendors are confused with VCC type payments.
  • I think their customer service needs some improvement and better training module for their clients. Video training just does not work for all organizations.
I have not used any other program to compare with AvidXchange.
I feel AvidXchange needs to improve their payment system to better accommodate vendor needs and understanding of their pay process. Communication is their biggest weakness.

Using AvidXchange

At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.

AvidXchange Support

Support can be slow at times to get a response from.