AvidXchange a Move Towards the Future
Brian Murphy | TrustRadius Reviewer
April 04, 2017

AvidXchange a Move Towards the Future

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AvidXchange

AvidXchange is used throughout our whole organization. With approximately 170 locations we had issues with losing approved invoices from the locations and processing the invoice images/attachments for our locations to review. With AvidXchange the image is the 1st step in the process and approval is done online where it can be reviewed by whoever needs to review. Our whole AP Department is now used to manage the invoices versus just being someone who keyed the invoice into our system.
  • AvidXchange tracks the history of an invoice with their History Tab and allows for management to review how the invoice was processed through approval.
  • Workflows within AvidXchange allows for invoices to be routed easily for approval.
  • Utilizing AvidPay frees up our AP Department from spending all Friday afternoon folding, stuffing and stamping the payments to be mailed out each week.
  • AvidXchange does not have a mobile app or full functionality on mobile phones or iPads. This would be a great tool for the customers.
  • AvidXchange at times is too quick to want to refund payments not taken by a vendor versus doing detailed research as to why they won't accept a payment from their customer.
  • I feel the reporting tab should be allowed to be given to users by report or sections of reports. Currently it is all or nothing.
  • We can see our ROI pretty quickly. The AP Department was restructured to be more efficiently utilized.
  • The process of receiving, approving and paying invoices has decreased dramatically.
  • Our Management who relies on seeing the image of the invoice at their fingertips can now do that, prior to AvidXchange that was not always the case.
  • CSI
At the time we moved to AvidXchange; CSI did not have the full functionality of processing invoice for payment. We only utilized them for specific vendor who took payments via virtual credit card. All invoices were processed in house by our AP Department.
AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed.