AxisCare Home Care Software - Great company tool to keep everything in one place
April 26, 2025
AxisCare Home Care Software - Great company tool to keep everything in one place
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with AxisCare Home Care Software
We use AxisCare Home Care Software for scheduling, payroll and recording client and caregiver information. I have not had any issues with the desktop software but have several caregivers who have issues with the app. They have to close everything out and refresh or sometimes even uninstall the app completely and reinstall it for them to be able to clock in and out.
Pros
- Call logs are recorded in client files for easy reference
- Billing and payroll reports are easy to navigate
- The maps function that allows the system to suggest a caregiver based on their home location is nice
Cons
- Refresh time after changes are entered on a schedule. Sometimes there is a lag in the update on the caregiver side.
- Changing set schedules can sometimes be a little much since you have to scroll through the AM and PM time by each minute, instead of being able to enter a time.
- I cannot think of anything else. Most everything works well.
Do you think AxisCare Home Care Software delivers good value for the price?
Yes
Are you happy with AxisCare Home Care Software's feature set?
Yes
Did AxisCare Home Care Software live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of AxisCare Home Care Software go as expected?
I wasn't involved with the implementation phase
Would you buy AxisCare Home Care Software again?
Yes
Using AxisCare Home Care Software
500 - Marketing, Accounting, Management, Caregivers, Schedulers, and Owners.
- Scheduling
- Recording Client and Caregiver Information
- Payroll Tracking
- The ability to send a mass message to all caregivers
- The option to show caregivers by location to find someone close to a client's home
- Easy conversion from lead to client
- Forecasting hours for next year
- Tracking leads to look for patterns and marketable areas
- Tracking employee turnover rate
Evaluating AxisCare Home Care Software and Competitors
Not Sure
- Ease of Use
I was not involved in the process but from what I understand, there was better support as far as IT and the program is very easy to navigate.
AxisCare Home Care Software Implementation
- Mobile app issues seemed to be a complaint but that is the case with any change usually.
- Permission settings are sometimes off as far as entering items on the invoicing side.
- Some of the forms make you select "incontinence" issue, even if you do not mark that the client is incontinent.
AxisCare Home Care Software Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I do not know if the company did, but I do know they have someone who is very quick to help whenever there is an issue, or we have a question.
Using AxisCare Home Care Software
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Entering new client information
- Changing pay rate
- Running reports
- Changing schedules can sometimes be difficult if you forget to check the bottom to toggle existing visits already scheduled.
- Clock in and out seems to be an issue at times with some employees but that is more related to the mobile app.
- Entering tasks and having the tasks pop up automatically to remind you without opening them daily.
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