Item: AxisCare Home Care Software
Rating: 9
Author: Verified User

Overall Satisfaction with AxisCare Home Care Software

Use Cases and Deployment Scope

We use Axis Care as our EVV Compliance software for our company. We utilize it for submitting billing and payroll while maintaining EVV regulations in our locations. Axis Care assists with helping us achieve the regulation bench mark of 80% compliance or higher to ensure we are following the requirement set by Medicaid contracts.

Pros and Cons

Pros

Axis Care tracks all changes to individual visits from the moment the schedule was created to the time it is submitted for billing/payroll. We can also see the geo location on the specific shifts from where the clock in/out occurred as well as ADLs and Notes are entered from
The Real Time view feature makes it easy to see all schedules and to send out unassigned visits straight from the Real Time view or client calendars.
Their are a lot of different reports that are available by default to pull data. Axis Care has also released the ability to build custom reports that we use often for client/caregiver specific requests.
Axis Care has a lot of options for customization to cater to your companies needs/wants.

Cons

We would like Axis Care to be able to retrieve deleted forms on individual client/caregiver profiles. Right now if a form is accidentally deleted there is no way to get it back.
User roles- While there are a lot of options for what you can limit specific role types to have access to. We still find that to access certain sides of the system you would need to give users (Administrative Access), to see caregiver usernames to login into the system. Its a simple request that we shouldn't give an individual full system access for something so small.
The SAM/OIG feature. We do not use it as it does not compare SSN in the systems and would have a flag for someone with a common name but not actually be that individual. These flags on their profile do not go away even if you disable the feature.
We wish their was a way to limit accessibility to the documents tab on client profiles by user type. Not all user types need to be able to access documents for confidentiality reasons. Either have the ability to limit access to specific roles or have a way to lock certain documents that are uploaded
Forms- While I enjoy the forms I wish there was a way to trigger an email or bot notification in the Work flow on the Yes/No selections if added into the forms. (Ex: If a caregiver marked Yes to a question, we can have it trigger an email copy or bot notification that "Yes" was answer in that field.

Return on Investment

Axis Care has worked with us to help create a WOTC integration platform within the system. Our first full year with the WOTC/Rockerbox integration put over $200k back to our company
We like being able to see billing transactions and applying payments straight to individual clients and as full payer types.
We can also run a detailed Payroll report to review our payroll before submitting it.

Usability

Once use to the system Axis Care is fairly easy to navigate and is a pretty clean system.

I wish the main profile page for clients and caregivers were laid out more similarly (Ex: Classes for a caregiver are on the main profile page but the classes for clients are hiding under their billing tab. Another example is there's a Notes tab for clients but everything in that tab for a caregiver is located on their profile page) It would make it easier for new user training and knowledge retention if they were located in the same spots.

Alternatives Considered

WellSky Personal Care and MatrixCare

Axis Care's ability to view caregiver clock in/out location directly from the shift and sending out open shifts is significantly better than Well Sky for our scheduling team. (SAVES US HOURS of time working through open shifts.)

However, Well sky had a feature that had the authorized hours displayed across the clients schedules for the entirety of the authorization that can show how many hours they had altogether and how many were remaining. This helped us been utilize and schedule available hours.

Key Insights

Do you think AxisCare Home Care Software delivers good value for the price?

Yes

Are you happy with AxisCare Home Care Software's feature set?

Yes

Did AxisCare Home Care Software live up to sales and marketing promises?

Yes

Did implementation of AxisCare Home Care Software go as expected?

Yes

Would you buy AxisCare Home Care Software again?

Yes

Other Software Used

Paylocity, RingEX, DailyPay

Likelihood to Recommend

Axis Care has drastically increased our EVV compliance from our previous software company as we are able to troubleshoot and assist employees with using the app. The system works better than our prior system did in rural areas.

Axis Care when you have a larger employee/client base can have some timeout issues especially when trying to send out Open Visits to a team of caregivers.

If you use the Enterprise to consolidate multiple site access, it becomes difficult to make changes for multiple users since some user access restrictions don't always apply to each site location and can cause login issues or kick you out of sites altogether.

Comments

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Tobie Fisher
commented 4 months ago
Hi there, this is Tobie from AxisCare. Thank you for such a detailed operations-focused review. It's excellent that AxisCare improved EVV compliance, sped up Real Time View, and open-visit dispatching, and enhanced value from customizable reports, geolocation, and integrations like WOTC. We also appreciate your notes about admin controls and recoverability, enterprise multi-site management, and performance at scale. Feedback like this helps us prioritize the right improvements. If you want to walk through current options or share specific use cases, don't hesitate to contact us at supportaxiscare.com or via the support button on your AxisCare website. We are grateful for your partnership.

Axis Care is very customizable and always bringing on new features