Item: AxisCare Home Care Software
Rating: 10
Author: Matthew Onofrey

Overall Satisfaction with AxisCare Home Care Software

Use Cases and Deployment Scope

AxisCare is our scheduling software and the heart of our business. What drew us to AxisCare and what we really like are the reports and different ways to views and analyze our home care data. two of the biggest problems that AxisCare addressed for us were client forms and notes as well as caregiver application accessibility. The ability to create our own nursing forms, complete them in the clients profile, and then have the profile update itself automatically from these forms, has made our onboarding process more efficient and easier to understand each client's specific needs. Our caregivers have struggled to use and understand our scheduling phone applications in the past; the AxisCare app has more tools for the caregivers and has navigation-friendly interface which has led to fewer phone calls to assist our overall caregiver pool.

Pros and Cons

Pros

Customizable Reports help to pull specific data that we want to analyze.
Documentation and notes are easy to find and not a task.
Customizable and detailed calendars help to give a snapshot of client and caregiver hours, which can be helpful when looking at and reducing overtime.

Cons

We are newer to AxisCare so there may be a report for this, but it would be nice to have a prebuilt 'overtime hours' report or to include this on the Gross Margin Report.

Return on Investment

We are still newer to AxisCare so I do not have a lot of feedback around ROI but the ability for our nurses to complete nursing forms in AxisCare will likely end up saving us $250-$500 a month, that we had currently spent on document software/cloud storage.

Usability

I find that AxisCare is easy to navigate due to the tabs on client and caregiver profiles. The baseline services such as the calendars, pre-built reports, and note taking tools have been simple to introduce to staff. We find ourselves exploring more tools organically but AxisCare's weekly webinars and updates help point us in the direction we want to go with some of their tools.

Alternatives Considered

WellSky Personal Care

The number one reason we switched from Wellsky to AxisCare simply came down to one thing, vendor interaction. We found that it was difficult to reach out to and hear back from Wellsky's support during our last few months with them. From our exploratory call, to our onboarding, to now being 6 months into our time with AxisCare; we have always heard from AxisCare's support team in a timely manner and are very satisfied with their continual updates to their software.

Key Insights

Do you think AxisCare Home Care Software delivers good value for the price?

Yes

Are you happy with AxisCare Home Care Software's feature set?

Yes

Did AxisCare Home Care Software live up to sales and marketing promises?

Yes

Did implementation of AxisCare Home Care Software go as expected?

Yes

Would you buy AxisCare Home Care Software again?

Yes

Other Software Used

Paychex Flex, Tapcheck, Paradigm

Likelihood to Recommend

If you like data and analyzing data then Axiscare is well suited for your outfit. If you have office staff members that are not very computer-savvy or interested in deeper dives into numbers then my belief is that AxisCare may not be the best software for you, as it may seem like too much information. However, AxisCare's support teams have been helpful to us and I am sure they could help navigate any difficulties an agency may have.

Comments

Please log in to join the conversation

Tobie Fisher
commented 4 months ago
Hi Matthew, Tobie with AxisCare here, and I appreciate the detailed look at how you are putting the platform to work. It's great to hear that customizable reports, form-driven documentation, and the caregiver app are enhancing your onboarding process and decreasing support calls. Additionally, EVV integration with Sandata is helping you stay compliant. Your note about a prebuilt overtime-hours view is helpful; our team can assist with configuring reports to surface OT today, and we will keep your suggestion in mind as we plan refinements. If you want us to review options with you, please reach out at support@axiscare.com or use the support button on your AxisCare website. We are grateful for your partnership.

AxisCare and Data