Best for the ticket management
May 16, 2025
Best for the ticket management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Backlog
our company deals with customer support with Backlog and it really plays important role
Pros
- ticket management
- SLA information
- Notification alerts for the tickets
- good interface
Cons
- in filters it should be more filter to get know
- SLA should be given by single candle
fast and secure
Do you think Backlog delivers good value for the price?
Yes
Are you happy with Backlog's feature set?
Yes
Did Backlog live up to sales and marketing promises?
No
Did implementation of Backlog go as expected?
Yes
Would you buy Backlog again?
Yes
Comments
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