Happy Remote Support Experience!
June 22, 2024

Happy Remote Support Experience!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with BeyondTrust Remote Support

We use Remote Support for our Ops team to be to have remote access to our end user machines and servers. This allows us to remotely fix issues for users on site and remote as well as troubleshoot issues with our servers.

Pros

  • Fast connection
  • Display scaling
  • User chat

Cons

  • At this time, there's nothing I would change about RS.
  • Providing quick and easy service to our users
  • Faster responses for SLAs
  • Allows for remote troubleshooting, no need to drive to different sites

Do you think BeyondTrust Remote Support delivers good value for the price?

Yes

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

Yes

Did implementation of BeyondTrust Remote Support go as expected?

Yes

Would you buy BeyondTrust Remote Support again?

Yes

If you need remote access to your end points, remote support is your answer. It's relatively low in cost, installs and updates are easy to complete, and the end point only requires an internet connection for access.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.2
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
8
Session record
10
Annotations
8
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

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