Very robust
May 15, 2022

Very robust

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were introduced due to the recent pandemic (COVID19). For example being able to support users outside the corporate network, with a wide range of endpoint devices using various operating systems. BeyondTrust Remote Support is a robust tool that works in line with OS security.
  • Very robust
  • Excellent product support
  • Professional services/onboarding team
  • Support for IOS
  • Cost
  • Less time required to resolve incidents
  • Quick no fuss remote access to an endpoint
  • Frictionless experience for our support staff
  • Symantec pcAnywhere (Discontinued)
BeyondTrust Remote Support (also known as Bomgar) stacks up excellently amongst other remote support tools because it is very robust and backed by a trusted vendor that offers a wide variety of other products. This means the possibility of a wide range of cross integrations. They also hold SOC and many other audit and compliance certificates which gives customers extra confidence.

Do you think BeyondTrust Remote Support delivers good value for the price?

Not sure

Are you happy with BeyondTrust Remote Support's feature set?


Did BeyondTrust Remote Support live up to sales and marketing promises?


Did implementation of BeyondTrust Remote Support go as expected?


Would you buy BeyondTrust Remote Support again?


Microsoft Endpoint Manager (Microsoft Intune + SCCM), Ground Labs, Atlassian Confluence, Citrix ADC (formerly NetScaler ADC)
BeyondTrust Remote Support (also known as Bomgar) is well suited for large organizations or medium to large scale service providers to provide troubleshooting and ongoing support to their clients remotely. The solution is overkill and not suitable for organizations or service providers having customers with a limited IT budget as the product is not cheap.

BeyondTrust Remote Support Feature Ratings

File transfer
Instant message
Access to sleeping/powered-off computers
Session record
Not Rated
Not Rated
Not Rated