Bigin by Zoho CRM A Smart Scalable CRM Solution for Small Teams
May 14, 2025

Bigin by Zoho CRM A Smart Scalable CRM Solution for Small Teams

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Bigin by Zoho CRM

If you're a small business, startup, or freelancer looking for a lightweight, no-frills CRM that just works, Bigin by Zoho CRM is hard to beat. It’s fast, focused, and gets the job done without drowning you in features you’ll never use.

Pros

  • Simple and Visual Pipeline Management
  • Seamless Integration with Communication Tools
  • Mobile CRM Capabilities

Cons

  • Limited Workflow Automation
  • Restricted Customization Options
  • Faster Onboarding and Lower Training Costs
Excellent Usability: The platform is clean, intuitive, and easy to navigate, even for non-technical users. That lowers the barrier to entry for small teams.
Simplicity Without Sacrificing Core Features
Unlike full-scale CRMs that often feel overwhelming, Bigin by Zoho CRM provides a focused set of features that are perfect for managing deals, contacts, and activities. It’s not bloated, and that was exactly what we needed for a lean, fast-moving team.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Startups Needing Quick Setup with Low Overhead
Startups that need a CRM quickly and don’t have the time or resources to onboard heavy tools can set up Bigin in a matter of hours. It covers all the basic CRM needs out of the box, making it ideal for teams just getting started.

Bigin by Zoho CRM Feature Ratings

9.0
Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Interaction tracking
9
Customer Service & Support ()
Not Rated
9.0
Lead management
9
Email marketing
9
9.0
Task management
9
Reporting
9
9.0
Pipeline visualization
9
Customizable reports
9
9.0
Custom fields
9
9.0
Role-based user permissions
9
Single sign-on capability
9
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
9.0
Mobile access
9

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