Skip to main content
TrustRadius
Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

Read more
Recent Reviews

Bigin by Rajeev Gupta

9 out of 10
May 09, 2024
We are a skilling and Education company training Indian youth for International Mobility.
Bigin will help us to maintain an organized data …
Continue reading

Bigin is amazing!

9 out of 10
May 09, 2024
We use Bigin as a sales CRM. We have had challenges using excel when number of leads begin to be more, tracking sales pipelines and …
Continue reading

Easy and affordable

9 out of 10
April 04, 2024
Our company has an ERP (exaterra) for small companies in Mexico. We have recommended and installed Bigin to 3 clients so far. At the …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 19 features
  • Opportunity management (25)
    8.8
    88%
  • Custom fields (26)
    8.7
    87%
  • Pipeline visualization (26)
    8.6
    86%
  • Workflow management (25)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
Return to navigation

Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.4
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.3
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.9
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.3
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.7
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

6.9
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.2
Avg 7.2

Platform

8.9
Avg 7.5
Return to navigation

Product Details

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: whatsapp integration
  • Supported: X Integration
  • Supported: telephony
  • Supported: Calendar

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Lead management highest, with a score of 9.1.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(117)

Attribute Ratings

Reviews

(1-25 of 29)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
We are a skilling and Education company training Indian youth for International Mobility.
Bigin will help us to maintain an organized data base of contacts and users so that we can ensure regular contact and business development.
This eliminates the need for excel sheets and is very smooth in the operations.
May 09, 2024

Bigin is amazing!

Mbuyoti Chola | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Bigin as a sales CRM. We have had challenges using excel when number of leads begin to be more, tracking sales pipelines and allocating task was not possible hence losing out on potential sales.

Using Bigin has greatly improved our sales management processes as we now ca create several pipelines and allocate tasks to different team members accordingly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have started Zoho books service since log back till now I found that its very seamless experience, then recently I move to Zoho Bigin CRM to manage customer inquiry and its flow in proper manner, till now experience is very smooth , however we require to add whats app integration to take it on next level , I recommended to use it once it will surely add on productivity and result in your business.
Marc Metz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I am a sales consultant and have been looking for an affordable and powerful CRM. I think Bigin fits this need very well. Very affordable but has the power to do the things I need to implement to create a great tool and increase the sales team's productivity. I insisst that the CRM needs to be a tool for the team to do thier job better and I believe Bigin is exactly what I was looking for.
Score 10 out of 10
Vetted Review
Verified User
I have been shopping around for a while or a CRM that could fit my small company. Bigin by Zoho CRM is a very versatile web based CRM ideal for any small company looking to integrate a hi-tech solution in a very easy and comprehensive way. Very steep learning curve, ease of use, at an affordable price. Excellent!
Score 10 out of 10
Vetted Review
Verified User
Bigin by Zoho CRM is a perfect fit for small business owners like me. I'm a perfomance marketer and as a performance marketer, I like to maintain my deals in a clean and systematic manner. Bigin by Zoho CRM is very convenient for me as it provides workflows, easy customization and many other features. I'm really satisfied with it.
Javier Enebral | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Bigin by Zoho CRM offers a comprehensive CRM solution at an affordable price. Easy to implement. Additionally, if you need more features, you can easily migrate to Zoho CRM. In my opinion, this a recommended solution for small and medium-sized businesses. We use Bigin by Zoho CRM to manage our big contacts database, as well as to control all the business opportunities centrally. In our company (1-10 workers), until now we controlled the tenders we submitted manually, but as we have grown, it was impossible to maintain that way of working. For that reason, we chose to try Bigin by Zoho CRM, and we are very pleased with the change.
April 04, 2024

Easy and affordable

Score 9 out of 10
Vetted Review
Verified User
Our company has an ERP (exaterra) for small companies in Mexico. We have recommended and installed Bigin to 3 clients so far. At the beginning we work with Zoho CRM but Bigin is more affordable for our clients and the functionally is closer to Zoho CRM and meets the most important needs of them. We have connected Exaterra to Bigin through Bigin´s API, and we have excellent results and happy customers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is the best CRM software available for small-scale companies. It can be used with inbuilt forms to automatically create leads and pipelines. Additional features like custom fields, custom domains, products, email templates, etc. are a very big asset to the CRM software. We have been using this to capture and process leads with very good integrations with WhatsApp, Zoho Mail.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Bigin by Zoho CRM helps us in implementing out go to market strategy very fast. It helps our sales and lead generation process very fast which has tangible results. You can do complete more work with less employees. It really a great product. We will recommend everyone to use. This is really a great product for startups.
Gregory Lu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a small team with many steps in the sales process and several sales levels, meaning once one product is bought and set up, you can buy the following products. As different people might be involved in different steps, it is very efficient but also straightforward. Part of the team was pretty old school, so we needed something simple without a long learning curve for them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We tried different CRMs and as a small company on a bootstrap mode, Bigin is the one that best adapts on price and tools. It has been super helpful and quite easy to configure against other companies such as monday.com. We are glad that companies such as Bigin exist for small companies in regions outside the US and have accessible pricing.
Score 10 out of 10
Vetted Review
Verified User
My experience with Zoho Bigin has been exceptional. This tool has become an invaluable asset in my day-to-day operations. Before using Bigin, managing hundreds of leads and customers was quite a challenge. I relied on Excel spreadsheets, which made organizing and tracking my work incredibly cumbersome. However, since integrating Bigin into my workflow, everything has changed for the better.The ease of use and efficiency that Bigin offers are unmatched. Now, I can focus on the most important prospects without getting lost in a sea of scattered data. The Bigin mobile app deserves special recognition. Thanks to it, I can manage my tasks and contacts from anywhere, even while traveling. It's like having my office in my pocket, with all the functionalities available and without compromising the quality of work.In summary, Zoho Bigin has dramatically simplified my customer management process and significantly improved my productivity. I highly recommend this tool to anyone looking to streamline their work and stay organized in an increasingly dynamic business world.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Bigin by Zoho CRM is the perfect CRM to help grow our business, the system allows us to grow into a larger system as we grow. We're a smaller company that needed a new CRM, it allows us to grow our business, as we are growing, we can grow with the system to use other features. The support has been great.
Score 10 out of 10
Vetted Review
Verified User
We are a high end yacht manufacturer whose relatively small customer base is nearly entirely relationship based. We do not sell thousands of widjets which most CRM platforms seem only to accommodate. We are setting up BIGIN which has been simple and supprt from the BIGIN team has been very good.
Score 8 out of 10
Vetted Review
Verified User
Great tool to help businesses be more organized! Bigin is easy to understand and easy to use, even for beginners who aren't familiar with CRMs. We use Bigin mainly to track how well our business is doing and its simple User Interface allows us to immediately see tasks and updates on new projects. We have been using Bigin for a few weeks now and the ease in workflow is immediately visible. The trial period also helped us get to know the inner workings of the CRM first to really see if it would fit our business.
March 04, 2024

Soon to be perfect !

ADRIEN DE SOUSA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Very simple and easy to use! Bigin by Zoho CRM is a software that is really very easy to use, there is no need for training, everything is really instinctive. It can be used quickly without complex settings. Those who are less experienced or less comfortable with computers will also easily find their feet! it is very easy to use the application and the synchronization of contacts, calls and calendar is a real plus
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We utilize it for tracking the nursing homes and staff at the facilities we service. It helps us keep track of our accounts, who we service, what their roles are and contact information and more. Additionally, it is important for us for making notes and updates on the accounts. In the nursing home world the staff turns over a lot and it can be hard to keep track of everything and where they are now at. Additionally, it helps us keep track of our leads, prospects, and former clients so that our business development team can prospect and keep their sales cycles going.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is essentially an extension to the larger base CRM that Zoho has. Its great for small business owners and mom and pop shops who look into getting more of a relationship based business approach as to grow by creating trust as small businesses. The tool gives you a hint of what the whole CRM entitles.
Return to navigation