Best CRM for small businesses
March 03, 2026

Best CRM for small businesses

AK Viswanath | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Bigin by Zoho CRM

We've always been a lean team and almost all our data has always resided in google sheets - which meant the team was used to handling multiple sheets. But with growth came more data - more outbound - and pipelines that could not be manage through sheets. Now we knew we needed a crm but it was difficult to get a hold of a crm that was built for small teams - one that just had the absolute necessity while being robust enough to make tracking and projections easier - That is where BIGIN fit in.

Pros

  • Very easy adoption for teams
  • Simple pipeline funnel management
  • Easy integrations
  • Very budget friendly

Cons

  • The only place I would recommend improvement is the mobile app - It still only has limited filters for contacts
  • Management has better visibility
  • No more lost leads
The overall usability has been great! From a team that was outright rejecting CRMs to giving Bigin a chance to adopting it - it has been amazing.

It is easy to use - easy to train and the support has been great!

  • Odoo CRM
  • Zoho CRM
We had be exploring different CRM options for quite some time, but most either came with too many unnecessary features or lacked the essentials we needed. Another major challenge we faced was team adoption. With BIGIN, that completely changed. It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding. Will definitely recommend BIGIN!!

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

If you're teams have never used a crm or have not adopted to the ones that were implemented before because of the long training calls - and platforms generally not being easy to use - go for BIGIN. It is very easy to use and adopt. Their support teams are also very responsive - at any point in case you face any issue while using the platform you can use their live chat option and get it sorted very conveniently.

Bigin by Zoho CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Interaction tracking
8
Lead management
9
Email marketing
8
Task management
8
Reporting
8
Pipeline visualization
9
Customizable reports
8
Custom fields
9
Role-based user permissions
10
Single sign-on capability
10
Marketing automation
8
Mobile access
7

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