Birdeye was exactly what we needed to manage our online reviews
Updated December 31, 2019

Birdeye was exactly what we needed to manage our online reviews

Howar Vogin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BirdEye

BirdEye is being used by our field staff. After a service call is completed the software is used to request online reviews and gain feedback into what customers think of our service.
  • Encourage customers to write reviews
  • Allows us to monitor review activity by associate and also how they associate is performing in the field
  • Reports
20 - Service Technicians
  • Increased the number of online reviews we are getting each month
Originally we were monitoring each review site manually. I reviewed several sites before choosing BirdEye - which I picked for ease of use for both the customer and our associates.
It is good at any organization that is looking for a way to manage and increase online reviews and monitor performance of associates in the field.