BirdEye has grown our online presence!
December 30, 2019
BirdEye has grown our online presence!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with BirdEye
Birdeye is being used by our entire organization as a whole. We wanted to give Birdeye a shot because as a new business, we didn't have much exposure online. We wanted to find a way to quickly grow our business while also involving actual clients. Getting our clients involved has helped spread the word about our services.
- BirdEye gets the client involved in our business.
- BirdEye seeks feedback shortly after the client visited our business, while it is still fresh!
- Sometimes the software is a little finnicky (constantly having to reconnnect our Facebook to the BirdEye software)
- I sometimes feel like the UI is a little difficult to navigate.
2 - The only people who use BirdEye in our organization are me and the owner. I am the main user, as I manage the day-to-day proceedings of the company, whereas the owner oversees big-picture items. The owner is more interested in the monthly numbers and reports, while I am interested in the details of the reviews and messaging that we receive each day.
- It has increased our Google reviews!
- It has made us more visible and reputable online.
BirdEye was the first company that we evaluated and we liked it so much that we hopped on board. The sales representative that I spoke with did a great job at convincing me about all the great services and benefits of BirdEye, I felt very comfortable proceeding with them as a way to grow our business.