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Why YOU need Birdeye!
Updated June 27, 2022

Why YOU need Birdeye!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

Within our organization, we use Birdeye for almost 4,000 of our clients. We love to show our clients how to use Birdeye on their own, so I’ve been able to create a relationship with clients so may not have talked to very often. They are genuinely excited for what Birdeye can do to grow their business
  • There are plenty of customization options within each business profile. When I show my clients how to use Birdeye, I give them the option to customize the text/email templates if they’d like. It gives users the opportunity to showcase the culture of the organization
  • Different levels of access allow certain employees to see different information. This is important for business owners because they are able to track the employees’ performance within Birdeye.
  • Removing some of the extra fields that can make navigating difficult. When showing clients how to use Birdeye to send out review requests on their own, there are a lot of sections to explain to them, which will often get them overwhelmed and confused.
  • Customization!
  • Privacy. Everyone is able to have their own login with Birdeye, which allows for different levels of access.
  • You’re able to brainstorm different review strategies, surveys, promotions, etc. depending on what your goal is.
  • Being able to utilize Birdeye for each of my clients has been a large reason why they continue to work with me. I have clients tell me they’re shocked there aren’t additional fees to use Birdeye.
  • Since we have a large enterprise account, the clients are saving money having access to Birdeye through us, which is a huge advance once they realize the cost if they signed up themselves.
N/A. Have not used another review system.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdeye is well suited when you are looking for a simple, effective review software for your own business or for your clients of all sizes. Every organization is different, and Birdeye gives the opportunity to separate yourself from others within the industry.