Comprehensive solution to manage reviews and maintain communications with clients
June 22, 2023
Comprehensive solution to manage reviews and maintain communications with clients
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
Birdeye makes asking for reviews much more user-friendly and easier. Instead of creating your own process for getting reviews, you can automate review asking or at the very least have a system that helps make the manual asking for reviews not much more than a few clicks of the mouse. Also, it helps with customer communication from various social media platforms, and even the option, for an additional cost, to publish to several social media sites at once, reducing the amount of time posting to various websites and platforms.
- Social media posting on several sites at once
- Automating review generation process
- Improving search engine ranking
- Faster, less complicated onboard process
- Glitchy interface at times
- App could replicate web platform's features more often
- Positive - has reduced time dedicated to posting on social media
- Positive - has streamlined process for asking for reviews
- Negative - for very small businesses, investment can be a bit high, especially considering cost same for larger businesses at one location
Do you think Birdeye delivers good value for the price?
Not sure
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
No
Would you buy Birdeye again?
Yes