Birdeye Info
September 01, 2025

Birdeye Info

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

I use Birdeye for online chats and to produce review requests. Reviews are what we needed to increase

Pros

  • Posting reviews
  • Survey requests
  • Online chats

Cons

  • auto refresh page every time a new chat appears
  • Making more notification sounds/ alerts when a new message comes through
  • posting or reviews online
Would like to have different options vs having to select a bundle

Do you think Birdeye delivers good value for the price?

No

Are you happy with Birdeye's feature set?

No

Did Birdeye live up to sales and marketing promises?

No

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

AI wasn't working properly so chose to limit responses Review requests in a timely manner

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