Great for my Business
September 02, 2025

Great for my Business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdeye to keep track of our reviews across different platforms. Its been extremely helpful in both the positive feedback as well as the areas of opportunity for my business. We're also able to respond with the help of the AI tool, well written responses to our clients which are tailored to express our gratitude and commitment to providing excellent services. Birdeye can be a great tool to see where we are at and gage to where we want to be. Overall satisfied with Birdeye.

Pros

  • Provide reviews across all platforms
  • tailor responses with use of AI

Cons

  • showing AI responses with no prompt as suggestions
  • client satisfaction
  • areas of opportunity
The website is easy to use and navigate. Everything is clear and has a purpose behind it.
Birdeye has a better user experience overall.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdeye gives great insight to how my business is doing, especially direct responses, clients can give us direct feedback which ultimately helps us find what we are doing right and what we can improve on.

Comments

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