Item: Birdeye
Rating: 10
Author: Verified User

Overall Satisfaction with Birdeye

Use Cases and Deployment Scope

We utilize many of Birdeye's features. The most useful is being able to manage multiple platforms in one location. Within those platforms we are able to track progress and respond to reviews and surveys.

Pros and Cons

Pros

AI integration
product feature education
reliable tracking and monitoring of progress

Cons

email notifications are only sent out once a day
previews of auto send items are difficult to find

Return on Investment

Simplified KPI tracking
Quick and consistent review/survey responses

Usability

As someone who does not enjoy technology or learning about the next best thing, Birdeye provides a product I look forward to using.

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Likelihood to Recommend

I have yet to come across another platform that is as easy to use and offers as many features as Birdeye.

Comments

Please log in to join the conversation

Birdeye experience