MSPs... Add this to your stack!
Matthew Ingram | TrustRadius Reviewer
December 11, 2019

MSPs... Add this to your stack!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Bitdefender GravityZone

We use Bitdefender to protect our customers' computers, servers and network. We also use it to protect our own devices.
  • Protects computers from malware.
  • Rarely interferes with other programs.
  • Management console needs a UI redesign.
  • Can be confusing to understand.
  • Low cost for reselling.
  • Flexible.
The centralized management needs a redesign. The UI is awful. But it is flexible. Clients are updated fast.
We do not analyze all the underlying processes and features. Bitdefender does a good job protecting the computers. We rarely have any issues with malware. So we benefit from no support calls. Bitdefender is doing its job.
We had issues with stuff sneaking in. Whether user errors or websites. We left Bitdefender for Webroot and came back in less than a year. I paid out my contract without even using the last 3 months.
I had an issue where they were blocking my company website. Took them a week to remove it. I updated my policies to whitelist it, but it was still annoying. All they said was it was a mistake.

Do you think Bitdefender GravityZone delivers good value for the price?

Yes

Are you happy with Bitdefender GravityZone's feature set?

Yes

Did Bitdefender GravityZone live up to sales and marketing promises?

Yes

Did implementation of Bitdefender GravityZone go as expected?

Yes

Would you buy Bitdefender GravityZone again?

Yes

Bitdefender is suited for all environments. If you are a small office or home user, it would probably be best to stick with residential version of antivirus. Bitdefender works great for MSPs as it integrates with most PSAs. IT department will love the deployment options.

GravityZone Feature Ratings

Anti-Exploit Technology
10
Endpoint Detection and Response (EDR)
10
Centralized Management
7
Hybrid Deployment Support
8
Infection Remediation
9
Vulnerability Management
9
Malware Detection
9