Item: BizLibrary
Rating: 8
Author: Robert Boyd

Use Cases and Deployment Scope

While we generate most of our training materials in house, we love using BizLibrary to supplement our training. We have been using BizLibrary for 2 years now and utilize their content as much as possible for our safety, customer service and general employee improvement training. The ease of the BizLibrary platform and content has made this process easy and the assistance of our Client Success Manager allows us an avenue to get help when needed. I am glad that we partnered with BizLibrary.

Pros and Cons

Great variety of content topics.
Client Success Manager assigned to help us.
Ease of use of the BizLibrary Platform.

Some content is archived and not available after we implement.
A lot of content to sort through.

Return on Investment

Time savings on module creation by using their video materials.

Support Rating

While we had some growing pains with our first Client Success Manager, BizLibrary worked with us to provide a manager that worked well with us and our needs.

Key Insights

Do you think BizLibrary delivers good value for the price?

Yes

Are you happy with BizLibrary's feature set?

Yes

Did BizLibrary live up to sales and marketing promises?

Yes

Did implementation of BizLibrary go as expected?

Yes

Would you buy BizLibrary again?

Yes

Likelihood to Recommend

As stated, we create a majority of our own content so that it is specific to our business, but BizLibrary is well suited for us to use their generic content. Instead of our team having to create videos and training modules on topics such as safety, customer service, leadership, etc, we can utilize the variety of videos available for these topics.

BizLibrary is a great time saver...

Overall Satisfaction with BizLibrary