Overall Satisfaction with Blackbaud CRM
My organization made the switch from an older, more basic database, to Blackbaud during the Summer of 2017. I was in charge of the process and the reason we made the jump was that the other database was too simple, didn't have enough functionality, or even multi-user access. Since making the transfer, the organization added more and more functionalities.
- Accurate collection of contact information.
- Multi-user access.
- Payment options.
- Forms.
- Increase on contact.
- Increase on dollars raised.
Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
Do you think Blackbaud CRM delivers good value for the price?
Yes
Are you happy with Blackbaud CRM's feature set?
Yes
Did Blackbaud CRM live up to sales and marketing promises?
Yes
Did implementation of Blackbaud CRM go as expected?
Yes
Would you buy Blackbaud CRM again?
Yes