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A great product that shows you what you need when you need it
December 12, 2019

A great product that shows you what you need when you need it

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud CRM

We use this CRM as our main database in our Philanthropy department. Our data department supports not just our fundraising team but our hospitals and schools as well. We are an academic hospital and university. It helps us track our donors, alumni, employees, and grateful patients in one location. While other departments (like student records) have their own software to store student info, the schools use our database (Blackbaud CRM) to pull lists and reports to communicate with their alumni.
  • Queries and exporting is a breeze once you are familiar with the product. It helps us pull out exactly what we need.
  • The integration of this CRM with so many other products and enhancement plugins has been vital in streamlining many of our processes.
  • Some of the online products by Blackbaud, such as Luminate, do not integrate so well.
  • When using complex/long/or multiple negatives in a query we sometimes are not able to get the results we intended.
  • The online program we use called Luminate (new to us, we just started using 3 months ago) does not integrate as well as the previous program, NetCommunity, so that is frustrating. Both online products are by Blackbaud.
  • The many different areas we are able to track and record make data analysis awesome.
Because we have Blackbaud, using their event module makes database updating and integration much easier that outside products. It is nice to be able to see the full event in one place (guests/seating/donations/tickets/meal choice...) rather than going from database to database to find the info or trying to import from one system to another.
They are a 9 mostly because of the chat feature and their knowledge base search engine. I can usually find what I am looking for quickly and if not chat usually only takes a minute or so to get a live person. The help feature in the CRM is also great and very intuitive as it opens help topics in the area you are viewing rather than having to search.

Do you think Blackbaud CRM delivers good value for the price?

Yes

Are you happy with Blackbaud CRM's feature set?

Yes

Did Blackbaud CRM live up to sales and marketing promises?

Yes

Did implementation of Blackbaud CRM go as expected?

Yes

Would you buy Blackbaud CRM again?

Yes

Blackbaud CRM is a great program for any nonprofit looking to jump into modern times and house their records in a place where they can be easily found, updated, organized, and data pulled for analytical purposes. It is a complex program but easy to use. It has many features that would help/apply to various non profits across the board not just hospitals or schools. It allows for membership, volunteer, and event tracking.