Item: Blackbaud Education Management Solutions
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Blackbaud Education Management Solutions across our school, for all students and teachers.

Pros and Cons

Fully integrated from Enrollment through Graduation
Great API to access data
Constantly being improved

Requires a fairly sophisticated user
Nomenclature constantly changing - hard to figure out sometimes
Requires a lot of clicking

Return on Investment

Enabled automation of many routine tasks
Able to improve collections
Easier to track results of important campaigns - like contract signing

Support Rating

Calling is difficult. First-line reps aren't too knowledgeable. Have started posting cases to save time. Sometimes, turn around time for questions is long.

Key Insights

Do you think Blackbaud Education Management Solutions delivers good value for the price?

Yes

Are you happy with Blackbaud Education Management Solutions's feature set?

Yes

Did Blackbaud Education Management Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Education Management Solutions go as expected?

Yes

Would you buy Blackbaud Education Management Solutions again?

Yes

Likelihood to Recommend

Private schools where having a fully integrated solution is desirable.

Great, with a few minor concerns

Overall Satisfaction with Blackbaud Education Management Solutions