Item: Blackbaud eTapestry
Rating: 9
Author: GREGG TOWERY

Overall Satisfaction with Blackbaud eTapestry

Use Cases and Deployment Scope

We use it to manage donor relations, communications, and fund raising. Keeping track of where we are in relation to revenue goals for reporting to the board of directors is a common task. Making sure we stay in touch with our supporters without missing anyone is very important to us. We plan events and use eTapestry to both invite guests as well as evaluate success.

Pros and Cons

Pros

create reports used for managing the organization.
Search and find needed data quickly and easily
technical support has been outstanding

Cons

html editor is something I still struggle with, how email looks in eTapestry vs how it displays when sent

Most Important Features

donor relations management
fundraising reporting
event management

Return on Investment

Without eTapestry we could not manage donor contacts, fundraising events, or track the success of our activities.

Alternatives Considered

a Previous Employee researched and made the decision

Key Insights

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

Yes

Likelihood to Recommend

Tracking donor information and reports work well. I am new to this software and normally the only person who uses it. Others who use it on occasion are frustrated because they don't understand how to do what they want. I wonder if some of the challenges with documents I have may be that I still need more understanding. Maybe they will solve themselves as I learn. Or maybe they are just not as easy as other products. We some times create documents for email outside of eTapestry because it is easier to get what we want, then import to eTapestry as an image for a mass email.

Comments

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works well for most of our needs