Item: Blackbaud eTapestry
Rating: 3
Author: Verified User

Use Cases and Deployment Scope

I use Blackbaud eTapestry for fundraising and development, acknowledgements, reporting

Pros and Cons

profile

reporting
customer service
user friendliness

Usability

It is difficult to use reporting which is how I use fundraising. We are in the process of looking for a new CRM because of this

Key Insights

Do you think Blackbaud eTapestry delivers good value for the price?

Not sure

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

Gives you a lot of information but difficult to understand and hard to access. I have been in the industry for 20 years and this is the most complex CRM I have ever used. Data never appears the same no matter what I do and it is too complicated to run simple queries and reports

Many Features But Not User Friendly

Overall Satisfaction with Blackbaud eTapestry