Meh on Blackbaud eTapestry
October 02, 2022
Meh on Blackbaud eTapestry
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud eTapestry
Blackbaud eTapestry is the main CRM for my mid-size nonprofit. We use it to track all donations, contacts with donors, and all reporting for the month, quarter, and year-end.
- Robust reporting options
- fairly customizeable
- Horrible customer service
- difficult to work with
- very long response times
- overly expensive
Network for Good is significantly more cost-effective and overall more user friendly.
Do you think Blackbaud eTapestry delivers good value for the price?
No
Are you happy with Blackbaud eTapestry's feature set?
Yes
Did Blackbaud eTapestry live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud eTapestry go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud eTapestry again?
No